Senior Representative, Digital Technology Support
About the position
The position involves handling multi-client calls from customers, customer service personnel, and POS client representatives to resolve inquiries and complex servicing technology issues. The role requires detail-oriented individuals with strong organizational, analytical, and problem-solving skills, as well as excellent communication and interpersonal abilities.
Responsibilities
Ā Service incoming calls and emails as needed.
,
Ā Troubleshoot customer Web/Internet problems in a Service Center environment.
,
Ā Handle calls from customers, customer service personnel, and POS client representatives to resolve general customer service inquiries and complex digital servicing issues.
,
Ā Troubleshoot complex servicing technology issues from other departments.
,
Ā Escalate, monitor, and track problems in the appropriate trouble management system to ensure timely resolution.
,
Ā Demonstrate functional skills to take ownership, troubleshoot, and resolve technical issues in a single customer interaction.
,
Ā Maximize each customer experience in an organized and efficient manner.
,
Ā Focus on first call resolution with both technical support and customer service interactions.
,
Ā Seek opportunities to enhance customer service processes.
,
Ā Establish and maintain effective relationships with customers, ensuring first call resolution and appropriate follow-up.
Requirements
Ā Minimum 1 year of customer service experience.
,
Ā Hands-on experience with MS Office 2010 applications, Internet Explorer, and Outlook.
,
Ā Experience with web browser applications.
,
Ā Flexibility to work different shifts, including evenings, weekends, and overtime as necessary.
Nice-to-haves
Ā Multi-client customer service experience.
,
Ā Technical background and/or 1-2 years related technical internet troubleshooting experience.
,
Ā Exceptional interpersonal skills with a demonstrated ability to build and maintain rapport with clients and customers.
,
Ā Ability to identify and articulate complex ideas and issues clearly.
,
Ā Capacity to maintain composure in stressful situations and manage escalated interactions.
,
Ā Basic knowledge of security applications including antivirus software and mobile apps.
Benefits
Ā Hourly rate range of $22.00 - $28.50/hr USD.
,
Ā Eligibility for an annual bonus based on individual and company performance.
Apply Now
The position involves handling multi-client calls from customers, customer service personnel, and POS client representatives to resolve inquiries and complex servicing technology issues. The role requires detail-oriented individuals with strong organizational, analytical, and problem-solving skills, as well as excellent communication and interpersonal abilities.
Responsibilities
Ā Service incoming calls and emails as needed.
,
Ā Troubleshoot customer Web/Internet problems in a Service Center environment.
,
Ā Handle calls from customers, customer service personnel, and POS client representatives to resolve general customer service inquiries and complex digital servicing issues.
,
Ā Troubleshoot complex servicing technology issues from other departments.
,
Ā Escalate, monitor, and track problems in the appropriate trouble management system to ensure timely resolution.
,
Ā Demonstrate functional skills to take ownership, troubleshoot, and resolve technical issues in a single customer interaction.
,
Ā Maximize each customer experience in an organized and efficient manner.
,
Ā Focus on first call resolution with both technical support and customer service interactions.
,
Ā Seek opportunities to enhance customer service processes.
,
Ā Establish and maintain effective relationships with customers, ensuring first call resolution and appropriate follow-up.
Requirements
Ā Minimum 1 year of customer service experience.
,
Ā Hands-on experience with MS Office 2010 applications, Internet Explorer, and Outlook.
,
Ā Experience with web browser applications.
,
Ā Flexibility to work different shifts, including evenings, weekends, and overtime as necessary.
Nice-to-haves
Ā Multi-client customer service experience.
,
Ā Technical background and/or 1-2 years related technical internet troubleshooting experience.
,
Ā Exceptional interpersonal skills with a demonstrated ability to build and maintain rapport with clients and customers.
,
Ā Ability to identify and articulate complex ideas and issues clearly.
,
Ā Capacity to maintain composure in stressful situations and manage escalated interactions.
,
Ā Basic knowledge of security applications including antivirus software and mobile apps.
Benefits
Ā Hourly rate range of $22.00 - $28.50/hr USD.
,
Ā Eligibility for an annual bonus based on individual and company performance.
Apply Now