Senior Project Manager – Solar Programs, Consumer Protection, Compliance
Job Description:
• Investigating alleged violations of Illinois Shines program requirements
• Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
• Editing letters and disciplinary-related correspondence by other team members to ensure compliance with internal standard operating procedures and client expectations
• In collaboration with the Senior Manager, ensuring the Consumer Protection team follows its internal processes for disciplinary action
• Proactively identifying process improvements
• Identifying, drafting, and training team members on new procedures for disciplinary-related process improvements
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations
• Maintaining client relationships, serving as a trusted partner for our current and new clients
• Organizing and leading in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
• Tracking key performance metrics and goals
• Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, tracking and reporting progress
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities in a fast-paced environment
Requirements:
• A bachelor’s degree
• A minimum of 8 years' of relevant work experience in compliance, consumer protection, legal/paralegal, regulatory, auditing and/or quality control
• Strong written communication skills including editing/reviewing team members’ work
• Ability to train staff on professional writing
• Exceptional attention to detail in written deliverables
• Ability to interact professionally with clients and to serve as the primary point of client contact
• Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
Benefits:
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plans
• Employee Stock Ownership Plan (ESOP)
Apply Now
Apply Now
• Investigating alleged violations of Illinois Shines program requirements
• Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
• Editing letters and disciplinary-related correspondence by other team members to ensure compliance with internal standard operating procedures and client expectations
• In collaboration with the Senior Manager, ensuring the Consumer Protection team follows its internal processes for disciplinary action
• Proactively identifying process improvements
• Identifying, drafting, and training team members on new procedures for disciplinary-related process improvements
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations
• Maintaining client relationships, serving as a trusted partner for our current and new clients
• Organizing and leading in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
• Tracking key performance metrics and goals
• Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, tracking and reporting progress
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities in a fast-paced environment
Requirements:
• A bachelor’s degree
• A minimum of 8 years' of relevant work experience in compliance, consumer protection, legal/paralegal, regulatory, auditing and/or quality control
• Strong written communication skills including editing/reviewing team members’ work
• Ability to train staff on professional writing
• Exceptional attention to detail in written deliverables
• Ability to interact professionally with clients and to serve as the primary point of client contact
• Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
Benefits:
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plans
• Employee Stock Ownership Plan (ESOP)
Apply Now
Apply Now