Senior Process and Controls Analyst
About the position Partners with leadership to provide technical expertise and performs the day-to-day activity of the process and controls team. Delivers tactical guidance and subject matter expertise to department staff to identify areas of improvement within Operations. Supports management in the implementation of new products, systems and processes to help ensure controls are designed and operating effectively prior to implementation. Responsibilities • Supports leadership to execute and monitor division standards, processes and performance measures. • Performs activities related to monitoring and tracking, makes recommendations for enhancements to policy, process, procedure or controls like internal division compliance testing from external examinations, and internal audits. • Serves as an escalation point for operational risk management issues identified by internal stakeholders or external customers. • Acts as liaison between lines of business, division leadership and enterprise stakeholders to monitor and drive issue resolution. • Performs activities related to monitoring and oversight for the ICFR, SOC and Operational Controls environment. • Partners with business lines to assess and monitor the business process and control environment ensuring process meet business objectives and controls effectively mitigate business risks. • Collaborates with business line to promote and champion an environment of continuous improvement, increasing overall organizational effectiveness, efficiency and fosters a risk mindset. • Partners with management to ensure effective organizational communication using change management frameworks to establish and maintain risk awareness. • Performs quality control, process review and statistical monitoring of Operation Division’s quality and performance metrics through periodic testing and remediation processes. • Supports the preparation and distribution of regular management reports. • Supports the division’s analytics and reporting requirements, utilizing sampling, trend analysis, and data mining. • Prepares management reports for Operations leadership, and other ad hoc reporting as requested. • Contributes toward creating efficient solutions to challenges that impact the overall Operations Division, while maintaining a focus on productivity and risk management. • Supports the ongoing maintenance and deployment of new technologies by collaborating with operational business units to understand technology needs, test the effectiveness of technology solutions and prepare the team for successful implementation leveraging change management best practices. • Champions automation and digitization of business processes and controls to improve the customer and associate experience across each stage of the customer journey. Requirements • Bachelor's Degree in accounting, finance or a related field required or an equivalent combination of education and experience. • 5 years of professional experience related to audit practices, preferably within the financial services industry; or proven experience identifying opportunities for improving processes; or proven experience developing processes which changed the way the business works and streamlined manual processes. required • Prior Experience identifying and evaluating complex business and technology risks, developing internal controls that mitigate risk required • General knowledge of risk assessment principles required. • Works autonomously, is inquisitive about the why's and how's of processes and controls. • Able to build positive working relationships across the Bank. Nice-to-haves • Prior Experience with ICFR, SOC 1/SOC 2, ITGCs, COSO, and Internal Controls preferred • CPA, CISA, or CIA certification preferred Benefits • Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays • Competitive Compensation & Incentive • Hybrid work model: flexible arrangements for most positions • Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance • Robust associate training and development with CoBank University • Tuition reimbursement for higher education up to $10k per year • Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match • Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution • Associate Resource Groups: creating a culture of respect and inclusion • Recognize a fellow associate through our GEM awards Apply tot his job