Senior Pharmacy Care Technician – Medicare Health Outcomes Improvement at United Healthcare
Join the United Healthcare Team: Transforming Healthcare for a Healthier Tomorrow At United Healthcare, we're on a mission to simplify the healthcare experience, create healthier communities, and remove barriers to quality care. Our work impacts the lives of millions of people for the better. We're looking for talented individuals like you to join our team and help build a more responsive, affordable, and equitable healthcare system. As a Senior Pharmacy Care Technician, you'll play a critical role in improving health quality outcomes through live telephonic outreach to our Medicare members and their physicians/pharmacies. About the Role: Senior Pharmacy Care Technician – Medicare Health Outcomes Improvement We're seeking a highly skilled and compassionate Senior Pharmacy Care Technician to join our pharmacy team. As a Senior Pharmacy Care Technician, you'll perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes, such as medication adherence and appropriate drug utilization. This is an incredible opportunity to join a team that focuses on clinical and business collaboration, providing opportunities to learn and evolve every day. Key Responsibilities: Telephonic Customer Outreach: Perform live telephonic outreach to improve health quality outcomes in collaboration with clinical pharmacists. Provider and Pharmacy Engagement: Provide additional telephonic engagement with providers and pharmacies to improve member experience and reduce barriers to adherence drugs. Assess and Interpret Customer Needs: Assess and interpret customer needs and requirements, triaging to a clinical pharmacist when appropriate. Outbound Calls: Make outbound calls to CAHPs detractors and Med Adh members to improve member experience and reduce barriers to adherence drugs. Documentation and Tracking: Document and track member engagement to ensure effective follow-up and continuity of care. Requirements and Qualifications: Essential Qualifications: Education: High School Diploma/GED (or higher). Licensure: Active and unrestricted Pharmacy Technician license in the state of Illinois. Certification: National Pharmacy Technician Certification. Experience: 3+ years of Pharmacy Technician experience. Technical Skills: Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment. Location: Must reside within a commutable distance to the Schaumburg, IL office location. Preferred Qualifications: Retail and/or Mail Order Pharmacy Experience: Experience working in a retail and/or mail order pharmacy setting. Part D Claims Adjudication Experience: Experience with Part D claims adjudication. What We Offer: Compensation and Benefits: We offer a competitive salary and a comprehensive benefits package, including: Competitive Salary: A salary that reflects your skills and experience. Comprehensive Benefits: A range of benefits, including medical, dental, and vision coverage. Retirement Savings: A 401(k) plan with company match. Paid Time Off: Generous paid time off and holidays. Career Growth and Learning Opportunities: We're committed to helping you grow your career and develop new skills. As a Senior Pharmacy Care Technician, you'll have opportunities to: Develop Your Skills: Enhance your clinical and technical skills through ongoing training and development. Advance Your Career: Explore opportunities for advancement within the company. Collaborate with Colleagues: Work with a talented team of healthcare professionals who share your passion for delivering exceptional care. Work Environment and Culture: At United Healthcare, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on: Diversity and Inclusion: We value diversity and promote inclusion in all aspects of our business. Collaboration and Teamwork: We believe in the power of teamwork and collaboration to drive success. Flexibility and Work-Life Balance: We offer flexible scheduling and remote work options to support work-life balance. Why Join United Healthcare? By joining United Healthcare, you'll become part of a team that's dedicated to transforming healthcare for a healthier tomorrow. We're committed to: Improving Health Outcomes: We're focused on improving health outcomes and reducing healthcare disparities. Promoting Health Equity: We're working to address health disparities and promote health equity for all. Supporting Our Communities: We're committed to supporting our communities and making a positive impact on the lives of our members. How to Apply: If you're passionate about delivering exceptional care and improving health outcomes, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of talented healthcare professionals. Equal Employment Opportunity: United Health Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Apply for this job