Senior People Operations Generalist
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
We're looking for a Senior People Operations Generalist to provide important support for the People Operations team within Smartsheet People & Culture. This role will lead projects related to various HR processes within systems such as Workday, Fresh Service, and Smartsheet. You are a self-starter with a "fix and inform" mindset, a keen eye for process automation, and a history of providing a premium employee experience. The ideal candidate will have a history of enabling People systems that are scalable and drive workforce effectiveness while delivering an engaging, digital-first employee experience. You will be part of the People Operations & Technology team and will report directly to the Director, People Operations.
You Will:
Coordinate employee life cycle processes, including onboarding, personnel file management, employee inquiries, and offboarding
Lead process improvement projects that will directly impact processes and events within the People Operations team
Serve as a Tier 2 escalation point to ensure employee inquiries related to HR, Compensation, Payroll, Benefits, etc. are answered promptly and correctly via FreshService ticketing system
Provide support on compliance items such as US Immigration, Audits, i9 verifications, and more
Provide in-office support for various activities such as onboarding, mail, and culture building events
Partner with the People Technology team to improve the Workday infrastructure, automate processes, implement web-based self-service features, and minimize administrative bottlenecks
Maintain process documentation as well as employee self-service materials
Build and maintain reports within Workday and Smartsheet for the People & Culture team
Refine our audit procedures including proper data reconciliations and essential control documentation
Assist with Workday Testing (Business Process Updates, Workday Releases, etc.)
Support other duties as assigned
You Have:
5+ years of related experience in HR operations or employee service center
1+ years of experience managing or leading team HR projects
Excellent communication, interpersonal, and writing skills with the ability to explain technical processes to non-technical end users
Strong attention to detail
Acute understanding of confidentiality and access to sensitive information
Ability to work independently, manage shifting priorities, demonstrate good personal judgment
Excellent at follow-up, with ability to deliver within defined timelines
Model a determined focus and will to succeed that is contagious; handle adversity well, recover quickly, and sustain drive over the long haul
Bachelor’s degree strongly preferred
Workday experience strongly preferred
Advanced level of proficiency using Microsoft Office and Google for Work
Current US Perks & Benefits:
Medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range$103,750—$126,250 USD
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
apply to this job
We're looking for a Senior People Operations Generalist to provide important support for the People Operations team within Smartsheet People & Culture. This role will lead projects related to various HR processes within systems such as Workday, Fresh Service, and Smartsheet. You are a self-starter with a "fix and inform" mindset, a keen eye for process automation, and a history of providing a premium employee experience. The ideal candidate will have a history of enabling People systems that are scalable and drive workforce effectiveness while delivering an engaging, digital-first employee experience. You will be part of the People Operations & Technology team and will report directly to the Director, People Operations.
You Will:
Coordinate employee life cycle processes, including onboarding, personnel file management, employee inquiries, and offboarding
Lead process improvement projects that will directly impact processes and events within the People Operations team
Serve as a Tier 2 escalation point to ensure employee inquiries related to HR, Compensation, Payroll, Benefits, etc. are answered promptly and correctly via FreshService ticketing system
Provide support on compliance items such as US Immigration, Audits, i9 verifications, and more
Provide in-office support for various activities such as onboarding, mail, and culture building events
Partner with the People Technology team to improve the Workday infrastructure, automate processes, implement web-based self-service features, and minimize administrative bottlenecks
Maintain process documentation as well as employee self-service materials
Build and maintain reports within Workday and Smartsheet for the People & Culture team
Refine our audit procedures including proper data reconciliations and essential control documentation
Assist with Workday Testing (Business Process Updates, Workday Releases, etc.)
Support other duties as assigned
You Have:
5+ years of related experience in HR operations or employee service center
1+ years of experience managing or leading team HR projects
Excellent communication, interpersonal, and writing skills with the ability to explain technical processes to non-technical end users
Strong attention to detail
Acute understanding of confidentiality and access to sensitive information
Ability to work independently, manage shifting priorities, demonstrate good personal judgment
Excellent at follow-up, with ability to deliver within defined timelines
Model a determined focus and will to succeed that is contagious; handle adversity well, recover quickly, and sustain drive over the long haul
Bachelor’s degree strongly preferred
Workday experience strongly preferred
Advanced level of proficiency using Microsoft Office and Google for Work
Current US Perks & Benefits:
Medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range$103,750—$126,250 USD
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
apply to this job