Senior Operations Manager, Amazon Air – Amazon Store
August 25, 2025
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DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.Responsibilities Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub Responsible for the overall safety, quality, performance and customer experience of the shift. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network. Develop and implement processes required to support hub launch. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.Additional Job Elements Lift and move totes up to 49 pounds each Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the building and around area with great frequency; facilities are over a quarter mile in length Must be able to stand/walk for up to 10-12 hours Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitationEligibility Requirements Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable. This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.Basic Qualifications A completed Bachelor’s Degree Direct experience managing and leading an operation (Gateway, Warehouse, Ramp, Fulfillment Center, Sort Center, etc.) Experience with performance metrics, process improvement, and Lean techniques (how, when, who) Candidates must be able to work overnights and may be required to work weekendsPreferred QualificationsPreferred qualifications Bachelor’s degree in Engineering, Operations, or a related field. 3 years of management experience in a manufacturing, production or distribution environment. 3 years of air cargo/3P integrator ramp experience 2 years of Amazon Sort Center operations management experience Previous experience operating in an automated package sortation environment Experience in managing an operation lead process improvements though Lean process, Kaizen, and Six Sigma. Previous facility launch experience with Amazon You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it. Strong verbal and written communication skills. Enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve. Proven track record of taking ownership and driving results. Willing to relocate and travel to any of our Gateways or Regional Air Hub sites in the country with the assistance provided. Experience with Amazon Kiva systems or within an automated facility. Interest in developing a long-term career through assignments in multiple operational buildings across the nation.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon.com Services LLCJob ID: A2874533
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