Senior Operations Associate, Implementation

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.About the RoleWe are seeking an experienced Operations Associate to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.This role is entirely remote-based with travel requirements up to 50%What You'll DoDrive activation projects for new strategic clients, from kickoff to go-live and steady stateDefine and standardize implementation methodologies and best practices across the organizationDevelop and execute comprehensive implementation plans aligned with client objectives and timelinesCoordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementationConfigure and customize Commure solutions to meet specific client requirements and workflowsDesign and build custom operational tools and dashboards using Retool to support client implementations and track metricsCreate and maintain data pipelines and analytics workflows to monitor implementation progressDevelop SQL queries and scripts to analyze client usage patterns and adoption metricsDesign and deliver training programs for various user groups (providers, staff, administrators)Establish and track key performance indicators (KPIs) to measure implementation successBuild automated reporting solutions to track implementation progress and success metricsOwn and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoptionCreate and maintain implementation documentation, best practices, and process improvementsCollaborate with Product and Engineering teams to resolve technical issues during implementationDrive continuous improvement of implementation processes based on metrics and feedbackWhat You HaveBachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field3+ years of experience in SaaS technology, healthcare technology or a similar roleTechnical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)Excellent project management skills with the ability to manage multiple strategic implementations simultaneouslySuperior communication and presentation skills, particularly with stakeholdersExperience with change management and stakeholder engagement at enterprise scaleAbility to travel 25% of time (upwards of 50% based on site/client) for on-site client engagementNice to HaveExperience with AI/ML technologies in healthcareStrong understanding of healthcare workflows and EHR systems (especially Epic)Experience with low-code platforms (Retool preferred) for creating operational dashboards and toolsAbility to write and understand basic JavaScript/SQL for customizing implementationsBackground in clinical documentation or medical scribingCommure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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