Senior Operations and Relationship Manager for Non-Degree Programs, Fostering Innovation and Excellence in Education through Strategic Partnerships and Technical Expertise

Introduction to the University of Pennsylvania and the Wharton School The University of Pennsylvania, a world-renowned leader in education, research, and innovation, is seeking a highly skilled and experienced Senior Operations and Relationship Manager to join its esteemed Wharton School. As the largest private employer in Philadelphia, the University of Pennsylvania offers a unique working environment that combines the benefits of a vibrant urban campus with easy access to a range of educational, cultural, and recreational activities. With its historical significance, lively cultural offerings, and diverse atmospheres, Philadelphia is the perfect place to call home for work and play. Job Overview The Senior Operations and Relationship Manager will play a critical role in the Wharton School's Learning Lab, which is responsible for the design, development, and delivery of custom learning tools and simulations. This position will report to the Senior Director of Learning Innovation and Collaboration and will be responsible for simulation usage and support, relationship management, and exploring commercial opportunities with partners within Wharton as well as other organizations outside the school. Key Responsibilities Provide consultation regarding simulation usage, ensuring the technical needs of a simulation match the delivery method provided by the program. Solve complex technical problems involving multiple stakeholders within high-visibility and strategically important programs. Manage a remote technical resource to ensure simulations are set up to program expectations. Interact and manage clients both within the school and external users of Learning Lab simulations. Work within Wharton to manage simulation usage in non-degree granting programs, including the Global Youth Program, Wharton Academy, and Executive Education. Develop materials to support facilitation of Wharton simulations by external users, including writing setup documentation, assisting with the creation of teaching notes, and creating video walkthroughs as needed. Work with external partners to solve technical issues and prepare new simulations for sale on their marketplaces. Provide on-campus support for the entire portfolio of Learning Lab simulations as needed. Essential Qualifications The ideal candidate will have: 4-7 years of IT experience, preferably in Higher Education. Experience in a customer support role, with a strong focus on managing vendors and 3rd party relationships. A Bachelor's degree in a relevant field. Excellent communication, problem-solving, and project management skills. Ability to work independently and as part of a team, with a strong focus on collaboration and customer service. Preferred Qualifications Preferred candidates will have: Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities. Knowledge of learning management systems, simulation software, and other educational technologies. Experience with project management tools and methodologies, such as Agile or Scrum. A strong understanding of the education sector, including trends, challenges, and opportunities. Skills and Competencies The successful candidate will possess: Strong technical skills, including experience with simulation software, learning management systems, and other educational technologies. Excellent communication, interpersonal, and customer service skills, with the ability to work effectively with diverse stakeholders. Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues. Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork. Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Career Growth Opportunities and Learning Benefits The University of Pennsylvania offers a range of career growth opportunities and learning benefits, including: Professional development opportunities, such as training, workshops, and conferences. Access to a wide range of educational resources, including online courses, workshops, and degree programs. Opportunities for networking and collaboration with colleagues across the University. A supportive and inclusive work environment that values diversity, equity, and inclusion. Work Environment and Company Culture The Wharton School is committed to fostering a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: A competitive salary and benefits package. Flexible work arrangements, including remote work options and flexible hours. Access to a wide range of University resources, including libraries, athletic facilities, and cultural events. A supportive and collaborative work environment that values teamwork and open communication. Compensation, Perks, and Benefits The University of Pennsylvania offers a competitive compensation package, including: A salary range of $74,476 - $100,000 per year, depending on experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and tuition benefits. Access to a wide range of University resources, including libraries, athletic facilities, and cultural events. A supportive and inclusive work environment that values diversity, equity, and inclusion. Conclusion If you are a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Operations and Relationship Manager position at the Wharton School. This is a unique opportunity to join a world-renowned institution and contribute to the development of innovative educational programs and technologies. Apply now and take the first step towards a fulfilling and successful career at the University of Pennsylvania. Apply for this job