Senior Narrative Proofreader (Legal Services)

Company Description: RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description: Shift: Monday-Friday; 8am -5pm Job duties (* denotes an “essential function”) *Perform work in proofreading according to established policies and procedures *Identify and correct spelling, grammar, and verbiage errors in complex legal documents *Check corrected proofs of legal documents against mark-up for comparison and quality assurance *Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required *Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team *Troubleshoot more complex requests, along with software or hardware problems *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering all work *Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist Document Services or peer teams with document production and preparation, as needed Complete other tasks and assignments as assigned by management Interact with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Qualifications: Job qualifications Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years’ experience preferably in a legal, banking or large corporate environment Strong in grammar and composition rules required for editing and proofreading English, journalism, proofreading experience preferred Advanced knowledge of MS Word, Excel, and PowerPoint desired Knowledge of a legal timekeeping or job tracking system is preferred Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure Must be self-motivated with positive can-do attitude Proven customer service skills are required to create, maintain and enhance customer relationships Must be able to interact effectively with multi-functional and diverse backgrounds Additional Information: The salary range for this role at the noted RRD location is $24.76 - $25.48/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLOH All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans