Senior Manger, People Operations

About 9amHealthWe’re creating a new standard of care.9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day.9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health. What it isThe Sr. Manager of People Operations is responsible for building and operationalizing the company’s core people systems, translating strategic direction into scalable programs that drive performance, consistency, and growth.This is a builder role, owning the design, rollout, and ongoing management of People programs (performance, onboarding, leveling, and systems), while partnering closely with the VP of People and cross-functional leaders to ensure adoption across the organization.What you’ll doPerformance & Talent InfrastructureOwn the build, rollout, and ongoing management of performance management programs (review cycles, calibrations, feedback frameworks), in partnership with the VP of PeopleOperationalize leveling frameworks through clear documentation, tools, and manager guidanceBuild and maintain role-based competency frameworks aligned to organizational levelsOwn execution of performance cycles, ensuring consistency, quality, and timelinessIdentify skill gaps through data and translate insights into actionable programsSupport succession planning and internal mobility by maintaining accurate talent data and visibilityPartner with VP of People and external partners to build and document compensation structures aligned to levelingStandardize and maintain job descriptions across the organization, ensuring alignment to leveling, scope, and role clarity, in partnership with managers and HRBPOnboarding & Employee Lifecycle ProgramsOwn and continuously improve a scalable, structured onboarding experience across corporate and clinical teamsDefine and implement 30/60/90-day frameworks in partnership with hiring managersEnsure onboarding programs translate effectively across distributed and agency-based workforcesBuild and standardize offboarding processes, including knowledge transfer and exit insightsManager Enablement & Program AdoptionDevelop manager toolkits, playbooks, and training to support performance, feedback, and team leadershipPartner with HRBP to ensure consistent adoption of People programsEstablish clear guidance for documentation, feedback, and escalation pathwaysEnsure managers are equipped to apply leveling, performance, and compensation frameworks effectivelyPeople Infrastructure & SystemsOwn People systems (HRIS and related tools), including implementation, optimization, and ongoing managementDrive cross-functional alignment across People, Recruiting, Finance, and business teams to ensure successful rollout of programsLead change management and communication for new People initiatives to drive adoption across the organizationBuild and maintain process documentation, workflows, and operational playbooksEnsure data integrity, reporting accuracy, and audit readinessProvide payroll oversight support, building redundancy into existing processesEvaluate and recommend tools and system enhancements based on business needsWorkforce Data & Planning SupportLeverage workforce data and reporting to identify trends, gaps, and opportunities (capacity, attrition, skill gaps) and inform decision-makingProvide insights and recommendations to inform workforce planning, org design, and hiring decisions in partnership with the VP of People and FinancePartner with Talent Ops to ensure accuracy, integrity, and usability of workforce data and dashboardsSupport employee classification audits (W2, contractor, exempt/non-exempt) in partnership with legal counsel and VP of PeopleInterim HRBP Coverage (if needed)This scope is temporary until a dedicated HRBP is hiredProvide day-to-day manager support on performance, team health, and organizational challengesSupport employee relations and leave processes, escalating as neededWhat success looks likePeople systems (performance, onboarding, leveling) are clear, consistent, and scalableManagers are enabled and confident in how they lead and manage performancePeople programs evolve from ad hoc → structured → repeatableWorkforce data is accurate and actively used to inform decisionsThe People function operates as a cohesive system, not reactive workWhat you’ll needMinimum QualificationsExperience building and scaling People programs and operations in a high-growth (Series A–C) environmentProven ability to translate strategy into execution and drive cross-functional adoptionDeep expertise in performance management, leveling, and employee lifecycle programs (onboarding through offboarding)Strong experience owning and optimizing People systems (HRIS), data integrity, and compliance processesAbility to operate effectively in ambiguity and build from scratch in a fast-paced environmentHigh ownership mindset with strong attention to detail and operational rigorStrong communication and collaboration skills across functions and distributed teamsPreferred QualificationsBachelor’s degree or equivalent experience in HR, Business, or a related field.Minimum of 6–8 years of experience in People Operations, HR, or HRBP roles.Experience building People systems and programs from early-stage through growth-stage companies.Strong analytical and systems-thinking skills with the ability to translate data into action.Experience supporting workforce planning, org design, and headcount modeling.Experience partnering with clinical or regulated workforces is a plus.Demonstrated ability to operate in ambiguity and lead through change.What you can expect at 9amHealthAt 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.Our commitment to diversity and inclusionDiabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.

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