Senior Manager, Research & Customer Experience
The Senior Manager, Research & Customer Experience will be responsible for research, analysis, and data file management to support the CX & Insights function within NRG Consumer Energy. The role will work with a cross-section of the organization to understand consumer perception and deliver a customer-centric experience in alignment with business strategy.RequirementsExperience working with large research firms and Voice of the Customer platforms.Hands-on experience with BI tools like Power BI or equivalent (e.g., Tableau, Looker).Exposure to large-scale enterprise systems (Oracle, SAP, Salesforce, Snowflake, etc.).Solid understanding of data file formats (CSV, JSON), data validation, and normalization concepts.Comfort navigating cross-functional environments with a variety of technical and non-technical stakeholders.Bachelor’s degree in marketing, business, or equivalent discipline. Advanced degree a plus.8+ years working experience with 4+ years of specific experience in research, survey management and insights analysis in a consumer-facing product or service company.BenefitsDynamic work environment and a unified and inclusive culture.Strong sense of belonging that leads to better collaboration and business performance.Company programs designed to help employees develop the skills they need for success now and in the future.Originally posted on Himalayas
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