Senior Manager, Operations - Business and Tech Operations Planning and Roadmap (Last Mile Delivery)

Position Summary... The Senior Manager Operations - Business and Tech Operations Planning and Roadmap orchestrates end-to-end feature delivery across upstream and last-mile delivery platforms. This strategic individual contributor acts as Chief of Staff to the Senior Director, bridging upstream roadmaps (specialty delivery, customer experience) with last-mile execution to provide unified timeline visibility. The ideal candidate brings exceptional cross-functional coordination, strategic roadmap management, and ability to operate across multiple organizations without direct authority. This role requires thriving on complexity, building trust across org boundaries, and answering when will this ship? for features spanning 5+ teams. The team leads platform strategy and vendor partnerships advancing Walmarts InHome and 3P delivery ecosystem. Focus areas include technology integration, carrier orchestration, and operational excellence across gig and InHome platforms. The group drives cross-functional collaboration to deliver scalable, reliable, cost-effective solutions. Team members apply expertise in platform integrations, project management, and data analysis supporting strategic initiatives. By implementing innovative business processes and leveraging technology partnerships, the team optimizes capacity and performance. Committed to measurable results, this group bridges upstream roadmaps with last-mile execution, ensuring unified visibility across specialty delivery, customer experience, and operational platforms. What youll do... • End-to-End Roadmap Orchestration: Own complete feature delivery timelines across upstream roadmaps and last-mile platforms. Translate multi-org dependencies into executive-ready milestones. • Strategic Chief of Staff Function: Act as trusted advisor to Senior Director, anticipating needs and removing roadblocks. Monitor upstream strategy and synthesize insights from 5+ team roadmaps for executive consumption. • Cross-Org Leadership: Build partnerships with upstream product leaders without formal authority. Navigate organizational complexity to drive consensus, facilitate alignment across competing priorities, and proactively identify timeline conflicts before they become blockers. What youll bring: • You excel at building relationships and influence without authority, earning trust across organizational boundaries • You have exceptional roadmap management skills, translating complexity into clarity for executive audiences • You thrive in ambiguity and complexity, finding signal in noise and creating structure from chaos • You are strategically minded but execution-focused, balancing long-term vision with near-term delivery • You communicate with precision and clarity, adapting your message for technical and executive audiences • You anticipate problems before they surface, proactively identifying risks and orchestrating solutions • You operate with high autonomy and ownership, requiring minimal direction while staying aligned to strategic objectives At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leadership of cross-functional task forces or projects Masters, Masters: Operations Management Project Management - Project Management Professional - Certification Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Apply tot his job