Senior Manager, Fulfillment Technology (Remote)
Job Description
A Senior Manager, Technology Fulfillment is responsible for the planning, execution and customer experience for our product and service offerings on our business platforms. Proven experience with demonstrated success managing customer-facing business initiatives from conception to implementation to delivery with quantifiable results is required.
This position will implement a strategic roadmap for our product and service offerings that outlines key functional capabilities to be invested and pursued that maximize sales and customer experience. Works cross-functionally in a matrixed team environment within Product and Tech, IT, digital marketing, core business teams and our global platforms leadership team to deliver and share results.
Primary Responsibilities:
• Guides the team in overall technology design activities; Grow the team in terms of knowledge and understanding of the systems and best practices; Overarching people management responsibilities include hiring, goal setting, performance management, coaching, training, and development. Fosters growth and skill acquisition.
• Work closely with business partners and customers to understand their needs and provide appropriate solutions. Responsible for project estimation and execution plans.
• Partners with product managers, UX designers and researchers, technical architects, business owners, and testing teams.
• Manage project timelines and budget, responsible for application/system, including scopes, timelines, dependencies and deliverables; Assign work to resources and responsible for the allocation and movement of resources from project to project. Work with the team in the follow-up of the execution of the project.
• Be the point person for escalations and serve as the domain expert of your area. This is essential for on-call situations and escalations, as well as knowing the functionality and constraints of the system when defining product specifications.
Education and Experience:
• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Computer Science, Information Systems, Business
• Minimum Years of Experience: 6
• Type of Experience: 3 years in a managerial role.
• Skills & Abilities:
• Analytical Skills: demands superior analytical skills; must be analytically capable of refining strategic, technical roadmaps and synthesizing to make improvements and recommendations. Relies on scientific findings in decision making, establishes relevant KPIs and routinely tracks them.
• Communication Skills: Excellent verbal and written communication skills; regularly required to make presentations to stakeholders, and must clearly present, articulate, and defend research findings, design decisions, and formulated strategies to the stakeholders in a way that they can relate to and easily understand.
• Interpersonal/People Skills: ability to facilitate smooth collaboration and relations necessary to be successful in this role; not troubled by complications, disagreements, and unnecessary delays. Ability to build trust among team members and convince people to follow him/her. Effective presentation skills. Exceptional relationship building skills required.
• Leadership Qualities: Ability to continuously drive results, display a high level of confidence not just in self but in other people as well, inspire and motivate team performance. Demonstrate an ability to navigate complex situations and tasks with calmness and composure, setting an example for others. Ability to identify, attract, and develop team talent.
• Experience with, functionality delivery from concept to deployment, as well as leveraging mobile, social, and other rich media applications to build web solutions that delight customers.
• Language Skills: Excellent English written and verbal communication skills
• Personal Attributes & Other/Preferred: Advanced degree is a plus
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance
Apply Now
Apply Now
A Senior Manager, Technology Fulfillment is responsible for the planning, execution and customer experience for our product and service offerings on our business platforms. Proven experience with demonstrated success managing customer-facing business initiatives from conception to implementation to delivery with quantifiable results is required.
This position will implement a strategic roadmap for our product and service offerings that outlines key functional capabilities to be invested and pursued that maximize sales and customer experience. Works cross-functionally in a matrixed team environment within Product and Tech, IT, digital marketing, core business teams and our global platforms leadership team to deliver and share results.
Primary Responsibilities:
• Guides the team in overall technology design activities; Grow the team in terms of knowledge and understanding of the systems and best practices; Overarching people management responsibilities include hiring, goal setting, performance management, coaching, training, and development. Fosters growth and skill acquisition.
• Work closely with business partners and customers to understand their needs and provide appropriate solutions. Responsible for project estimation and execution plans.
• Partners with product managers, UX designers and researchers, technical architects, business owners, and testing teams.
• Manage project timelines and budget, responsible for application/system, including scopes, timelines, dependencies and deliverables; Assign work to resources and responsible for the allocation and movement of resources from project to project. Work with the team in the follow-up of the execution of the project.
• Be the point person for escalations and serve as the domain expert of your area. This is essential for on-call situations and escalations, as well as knowing the functionality and constraints of the system when defining product specifications.
Education and Experience:
• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Computer Science, Information Systems, Business
• Minimum Years of Experience: 6
• Type of Experience: 3 years in a managerial role.
• Skills & Abilities:
• Analytical Skills: demands superior analytical skills; must be analytically capable of refining strategic, technical roadmaps and synthesizing to make improvements and recommendations. Relies on scientific findings in decision making, establishes relevant KPIs and routinely tracks them.
• Communication Skills: Excellent verbal and written communication skills; regularly required to make presentations to stakeholders, and must clearly present, articulate, and defend research findings, design decisions, and formulated strategies to the stakeholders in a way that they can relate to and easily understand.
• Interpersonal/People Skills: ability to facilitate smooth collaboration and relations necessary to be successful in this role; not troubled by complications, disagreements, and unnecessary delays. Ability to build trust among team members and convince people to follow him/her. Effective presentation skills. Exceptional relationship building skills required.
• Leadership Qualities: Ability to continuously drive results, display a high level of confidence not just in self but in other people as well, inspire and motivate team performance. Demonstrate an ability to navigate complex situations and tasks with calmness and composure, setting an example for others. Ability to identify, attract, and develop team talent.
• Experience with, functionality delivery from concept to deployment, as well as leveraging mobile, social, and other rich media applications to build web solutions that delight customers.
• Language Skills: Excellent English written and verbal communication skills
• Personal Attributes & Other/Preferred: Advanced degree is a plus
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance
Apply Now
Apply Now