Senior Manager, Delivery

Job Description Are you someone who enjoys leading delivery teams that support large-scale public sector contracts? Do you thrive in a data-focused environment where operations, reporting, and client engagement are at the center of success? About the Role: We're hiring a Senior Manager, Delivery, to oversee a high-impact state government program supporting Colorado's Enterprise Data Warehouse (CO BIDM). This is a delivery-focused role-not a technical one-ideal for someone with strong operational leadership experience, a deep understanding of public sector environments, and a passion for driving service quality, team performance, and reporting accuracy. Key Responsibilities: • Lead day-to-day operations across all stages of the contract, serving as the primary delivery point of contact • Oversee a delivery team that includes help desk staff, QA, and training support (10 FTEs, including 3 direct reports) • Coordinate timelines, deliverables, and risks with clients and internal stakeholders • Develop and maintain internal processes and reporting tools to meet performance standards and contract goals • Support the client's project and contract managers in tracking performance and documentation • Manage data deliverables and transfer activities across internal systems, data warehouses, and partner agencies • Provide training, user support, and oversight of help desk operations • Collaborate with internal leadership to resolve issues, enhance service delivery, and support long-term contract success Required Qualifications: • 7+ years of experience in delivery or operations, including 3+ years in a leadership role • Proven success managing public sector or state government contracts, ideally related to healthcare or data services • Experience leading teams in matrixed environments, with a strong focus on accountability and service delivery • Excellent communication skills for engaging with state agency clients and internal stakeholders • Strong capability in building and maintaining operational processes and reporting workflows • Proficiency in tools such as Excel, SharePoint, and project trackers for managing timelines and performance • Ability to navigate public sector governance frameworks and performance-based contracts Preferred Qualifications: • Experience managing Enterprise Data Warehouse (EDW) or Business Intelligence projects in the public sector • Certification in PMP, Lean Six Sigma, or similar project/process management fields • Familiarity with Medicaid, CMS guidelines, or other state/federal compliance standards • Experience overseeing help desk or user support operations • Comfortable working in fast-paced, cross-functional environments Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: • Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. • Retirement Savings: We will support you as you save for your future. • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $125-$145k. About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy. Apply tot his job