Senior Manager – Client Operations
Job Description:
• Lead a high-performing team that bridges client needs with enterprise technology solutions
• Ensure operational excellence across all Lines of Business—Commercial, Medicare, Medicaid, and affiliated clients
• Act as a strategic liaison between Technology, Account Management, and Product teams
• Serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery
• Impact member satisfaction, client retention, and successful execution of complex digital initiatives
• Use management and organizational skills to lead various efforts for the client team.
Requirements:
• 7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
• 6+ years working in a client-facing leadership role, supporting custom interactions and client management
• 5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs
• 5+ years defining and documenting custom IT solutions
• 5+ years of project/portfolio management or SDLC, preferably in IT
• 4+ years of digital technology project management experience
• 4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity
• 4+ years of demonstrated success in driving change in a large, cross-functional organization
• Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed.
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access and many other benefits depending on eligibility.
Apply Now
Apply Now
• Lead a high-performing team that bridges client needs with enterprise technology solutions
• Ensure operational excellence across all Lines of Business—Commercial, Medicare, Medicaid, and affiliated clients
• Act as a strategic liaison between Technology, Account Management, and Product teams
• Serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery
• Impact member satisfaction, client retention, and successful execution of complex digital initiatives
• Use management and organizational skills to lead various efforts for the client team.
Requirements:
• 7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
• 6+ years working in a client-facing leadership role, supporting custom interactions and client management
• 5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs
• 5+ years defining and documenting custom IT solutions
• 5+ years of project/portfolio management or SDLC, preferably in IT
• 4+ years of digital technology project management experience
• 4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity
• 4+ years of demonstrated success in driving change in a large, cross-functional organization
• Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed.
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access and many other benefits depending on eligibility.
Apply Now
Apply Now