Senior IT Technician (Level IV) - Remote Opportunity
Job Highlights:
Start Date: Immediate openings available
Compensation: Competitive salary and benefits package
Position: Senior IT Technician, Level IV
Company: Workwarp (formerly GlasTechs)
Location: Fully remote work arrangement
About the Position:
We are seeking an experienced Senior IT Technician (Level IV) to join our team at Workwarp. As a Senior IT Technician, you will provide high-level technical support and maintenance for our clients' information technology systems, with a focus on macOS and iOS environments. You will work closely with clients to ensure effective use of technology, troubleshoot issues, and implement solutions while maintaining high standards of customer service.
Key Responsibilities:
Analyze and perform repairs and updates related to clients' Information Technology systems
Install, configure, and troubleshoot macOS and iOS systems
Provide technical guidance to users on hardware and software queries and issues
Collaborate with IT Help Desk and Network infrastructure teams to maintain equipment and infrastructure
Perform diagnostic tests to evaluate and isolate system problems and suggest solutions
Implement security measures to prevent cyber-attacks and eliminate viruses
Monitor, track, and document problems to resolve them promptly
Carry out data backups and support the launch of new applications and services
Establish accounts and profiles for new users and handle password issues
Maintain accurate records of client activities through a ticket tracking system
Requirements:
5+ years of experience in a help desk or technical support role
5+ years of experience with Windows operating systems
Proficiency in configuring and troubleshooting iOS and Android operating systems
Knowledge of O365 and Active Directory
Experience with standalone drives, JBoD, and RAID hardware solutions
Proficiency in FileMaker database planning, development, integration, and maintenance
Experience using ODBC to connect FileMaker databases to SQL Server and MySQL
Networking experience, including planning, configuration, monitoring, and troubleshooting
Experience with routing and firewall services, DNS, DHCP, and VPN technologies
Extensive experience using Macintosh computers as servers
Nice-to-Haves:
Familiarity with AWS services, including Route 53, EC2, S3, WorkSpaces, and WorkMail
Experience with cloud-based file management systems, such as Box, Dropbox, iCloud, and Google Drive
What We Offer:
Flexible schedule and hybrid remote work arrangement
Competitive salary and benefits package
Opportunity to work with a dynamic and growing company
Take the Next Step:
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now
Start Date: Immediate openings available
Compensation: Competitive salary and benefits package
Position: Senior IT Technician, Level IV
Company: Workwarp (formerly GlasTechs)
Location: Fully remote work arrangement
About the Position:
We are seeking an experienced Senior IT Technician (Level IV) to join our team at Workwarp. As a Senior IT Technician, you will provide high-level technical support and maintenance for our clients' information technology systems, with a focus on macOS and iOS environments. You will work closely with clients to ensure effective use of technology, troubleshoot issues, and implement solutions while maintaining high standards of customer service.
Key Responsibilities:
Analyze and perform repairs and updates related to clients' Information Technology systems
Install, configure, and troubleshoot macOS and iOS systems
Provide technical guidance to users on hardware and software queries and issues
Collaborate with IT Help Desk and Network infrastructure teams to maintain equipment and infrastructure
Perform diagnostic tests to evaluate and isolate system problems and suggest solutions
Implement security measures to prevent cyber-attacks and eliminate viruses
Monitor, track, and document problems to resolve them promptly
Carry out data backups and support the launch of new applications and services
Establish accounts and profiles for new users and handle password issues
Maintain accurate records of client activities through a ticket tracking system
Requirements:
5+ years of experience in a help desk or technical support role
5+ years of experience with Windows operating systems
Proficiency in configuring and troubleshooting iOS and Android operating systems
Knowledge of O365 and Active Directory
Experience with standalone drives, JBoD, and RAID hardware solutions
Proficiency in FileMaker database planning, development, integration, and maintenance
Experience using ODBC to connect FileMaker databases to SQL Server and MySQL
Networking experience, including planning, configuration, monitoring, and troubleshooting
Experience with routing and firewall services, DNS, DHCP, and VPN technologies
Extensive experience using Macintosh computers as servers
Nice-to-Haves:
Familiarity with AWS services, including Route 53, EC2, S3, WorkSpaces, and WorkMail
Experience with cloud-based file management systems, such as Box, Dropbox, iCloud, and Google Drive
What We Offer:
Flexible schedule and hybrid remote work arrangement
Competitive salary and benefits package
Opportunity to work with a dynamic and growing company
Take the Next Step:
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now