Senior IT Support Specialist in USA
Job title: Senior IT Support Specialist in USA at First Advantage
Company: First Advantage
Job description: Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.RESPONSIBILITIES
Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
Daily follow ups on pending ticket to closure and ensure SLAs are met
Follow up & drive closure of long pending tickets
Set up and configure printers, scanners, and other peripherals
Working on a 24*7 environment and on shift basis
Install and configure software
Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
Coordinate with vendors as needed
Alert the support teams on outages and provide necessary updates on Bridge calls
Review and test new applications, printers, softwareâs etc. and provide feedback
Document issue resolution, Prioritize and re assign tickets in JSM
Handle escalated issues & support the engineers on floor
Develop and share Knowledgebase to the teams
Propose Service Improvement Plans for the company and work on implementing them
Maintain excellent communication with all end users and other members of the technology department.
QUALIFICATIONSEducation:
Bachelorâs Degree Preferred
Experience:
Scripting Knowledge
4+ years specializing in end user computing.
Good knowledge of ITIL processes. ITIL certification is an added advantage.
Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.)
Telephony experience (Cisco VoIP preferred).
Microsoft Office 2010 and 2013
Outlook 2010 and 2013
Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
Previous work experience in a corporate environment
Experience supporting Outlook in a Microsoft Exchange environment.
Experience supporting a variety of Wi-Fi-enabled devices.
Experience supporting remote users.
Basic knowledge of thin client systems, network printers, citrix, terminal servers
Other Knowledge, Skills, Abilities or Certifications:
Excellent communication skills and experience working in a global setup.
Ability to clearly communicate technical concepts to non-technical people.
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures
Ability to multi-task in a fast-paced environment
United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Expected salary:
Location: USA
Job date: Sun, 27 Apr 2025 05:40:28 GMT
Apply for the job now!
Apply Now
Company: First Advantage
Job description: Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.RESPONSIBILITIES
Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
Daily follow ups on pending ticket to closure and ensure SLAs are met
Follow up & drive closure of long pending tickets
Set up and configure printers, scanners, and other peripherals
Working on a 24*7 environment and on shift basis
Install and configure software
Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
Coordinate with vendors as needed
Alert the support teams on outages and provide necessary updates on Bridge calls
Review and test new applications, printers, softwareâs etc. and provide feedback
Document issue resolution, Prioritize and re assign tickets in JSM
Handle escalated issues & support the engineers on floor
Develop and share Knowledgebase to the teams
Propose Service Improvement Plans for the company and work on implementing them
Maintain excellent communication with all end users and other members of the technology department.
QUALIFICATIONSEducation:
Bachelorâs Degree Preferred
Experience:
Scripting Knowledge
4+ years specializing in end user computing.
Good knowledge of ITIL processes. ITIL certification is an added advantage.
Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.)
Telephony experience (Cisco VoIP preferred).
Microsoft Office 2010 and 2013
Outlook 2010 and 2013
Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
Previous work experience in a corporate environment
Experience supporting Outlook in a Microsoft Exchange environment.
Experience supporting a variety of Wi-Fi-enabled devices.
Experience supporting remote users.
Basic knowledge of thin client systems, network printers, citrix, terminal servers
Other Knowledge, Skills, Abilities or Certifications:
Excellent communication skills and experience working in a global setup.
Ability to clearly communicate technical concepts to non-technical people.
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures
Ability to multi-task in a fast-paced environment
United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Expected salary:
Location: USA
Job date: Sun, 27 Apr 2025 05:40:28 GMT
Apply for the job now!
Apply Now