Senior Implementation Analyst, Self-Direction

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. The Senior Provider Implementation Analyst will work with the implementation team to lead new clients through the implementation of the software. They will be responsible for working with configuration requirements and maintaining a subject matter expertise in the application and implementation process. Applicants should have some background in HCBS software, customer service, project management/analytics, or software implementation.This position will operate with a relatively high degree of autonomy, so it will require the applicant to be detail-oriented, process-minded, and able to manage time efficiently while handling multiple projects. As we are a growing company, there is a significant opportunity for advancement in this role. We are hiring for an immediate start.This is a hybrid position. Team members located in Minneapolis, New York City, or Washington D.C. are expected to work onsite two days per week to support collaboration and engagement.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties Work closely with clients to collect, analyze, and document configuration requirements and support client goals as software is implementedWork with development teams to complete and test the product configurations in line with the implementation timelinesAssists project management to define project scope, project plans, and deliverablesDrive forward implementations to successful launch within established timelinesDevelop an expertise in Self-Direction software to be able to act as subject matter expert in specified departmentEffectively uses internal tools to share updates and next steps appropriately across the project and product management teamsEstablish workflows with Product team to stay up to date on product knowledge and to improve configuration process based on feedback to continually optimize the launch processProvide superior configuration related communications and guidance over the phone or through our ticketing systemLead the training of newly hired HHAX employees on FMS Engine modules including implementation analysts and support staffAct as main point of reference for complicated FMS Engine inquiries, either from internal or external clientsManage large scale & complicated implementations across client base Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader. Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills A quick learner and a creative problem-solver who can conceptualize complex issues and connect the dots to articulate solutionsComfortable with navigating web-based applicationsFamiliar with Self-Direction (also called participant direction and consumer direction) or software implementationsAn excellent communicator, both orally and in writingSomeone with superb interpersonal skills, who builds and nurtures strong and lasting relationshipsExtremely organized, with a strong drive for efficiencyEasily adaptable in a fast-moving environment and calm under pressureComfortable working both autonomously and in teamsSomeone who approaches life with curiosityPassionate about using technology to help peopleWe require a bachelor’s degree or equivalent experience Additional Information The base salary range for this US-based, full-time, and exempt position is $85,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

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