Senior Equipment Services Logistics Coordinator – Field Technician Scheduling, SAP Parts Management & Customer Experience Optimization
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About arenaflex
arenaflex is a leading innovator in the beverage distribution and service sector, delivering reliable equipment solutions to thousands of retail locations worldwide. With a commitment to operational excellence, cutting‑edge technology, and unparalleled customer service, arenaflex empowers its partners to keep the supply chain moving smoothly. Join a forward‑thinking organization where your expertise directly influences the efficiency of field operations and the satisfaction of millions of end‑consumers.
Why This Role Matters
As a Senior Equipment Services Logistics Coordinator at arenaflex, you will be the central hub that orchestrates the daily workflow of more than 15 field technicians. Your strategic planning, problem‑solving acumen, and mastery of SAP will ensure that equipment installations, repairs, and service calls are completed on time, within budget, and to the highest service‑level standards. This role is pivotal in bridging the gap between sales, engineering, and the field, driving efficiency and enhancing the overall customer experience.
Key Responsibilities
Daily Scheduling & Coordination: Develop, maintain, and adjust detailed work schedules for 15+ technicians across multiple service zones, ensuring optimal coverage and adherence to skill‑set requirements.
Stakeholder Collaboration: Serve as the primary liaison between Field Service Supervisors, sales teams, customers, and other arenaflex service groups to communicate priorities, resolve conflicts, and align expectations.
Capacity Planning: Identify gaps in technician availability, zone coverage, and expertise; recommend overtime, additional hires, or re‑allocation of resources during high‑volume periods.
Exception Management: Diagnose scheduling anomalies, negotiate solutions with supervisors and managers, and communicate adjustments to customers and technicians promptly.
SAP Operations: Utilize the SAP platform to create service orders, track parts requisitions, process purchase orders, and monitor inventory levels to support field operations.
Parts & Inventory Oversight: Conduct market searches for required components, oversee parts ordering cycles, and ensure accurate receipt, storage, and dispatch of inventory items.
Project Support: Assist with large‑scale order planning, inventory reconciliation, and return processing for sales‑driven initiatives and strategic projects.
Service Level Compliance: Monitor key performance indicators (KPIs) such as response time, resolution time, and SLA adherence; implement corrective actions when thresholds are breached.
Complex Ticket Resolution: Analyze multi‑screen scheduling dashboards, apply logical decision‑making to prioritize customer requests, and document outcomes for continuous improvement.
Equipment Request Management: Coordinate equipment needs from various sales organizations, verify work orders with customers, and liaise with Make‑Ready Centers to guarantee equipment readiness.
Route Optimization: Design efficient travel routes for field crews, monitor execution, and adjust plans in real time to maximize productivity and minimize mileage.
Communication & Documentation: Maintain clear records of all interactions, decisions, and process changes; ensure transparency across all teams.
Strategic Initiatives: Participate in cross‑functional projects aimed at streamlining processes, enhancing technology adoption, and driving organizational efficiency.
Essential Qualifications
High school diploma or GED (required); Associate’s degree or higher in Business, Logistics, or a related field is a plus.
1–2 years of hands‑on experience in customer service, logistics, or transportation coordination.
Demonstrated ability to manage multiple priorities, meet tight deadlines, and maintain meticulous attention to detail.
Advanced verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) at an intermediate level.
Preferred Qualifications & Nice‑to‑Haves
Previous experience in the beverage or consumer goods industry, ideally within a service or equipment‑focused role.
Hands‑on experience with SAP (or comparable ERP systems) for service order creation, parts management, and procurement.
Knowledge of route‑optimization software or geographic information system (GIS) tools.
Familiarity with field service best practices, safety regulations, and compliance standards.
Demonstrated problem‑solving mindset with a track record of implementing process improvements.
Core Skills & Competencies
Analytical Thinking: Ability to interpret data from multiple dashboards, identify trends, and make evidence‑based scheduling decisions.
Customer‑Centric Approach: Passion for delivering exceptional service experiences and resolving issues swiftly.
Collaboration: Strong interpersonal skills to work effectively across functional teams and build consensus.
Organizational Agility: Capacity to pivot quickly when unexpected service requests or emergencies arise.
Technical Acumen: Comfort navigating complex software environments, troubleshooting system glitches, and training others.
Time Management: Mastery of prioritizing tasks, setting realistic timelines, and ensuring follow‑through.
Career Growth & Learning Opportunities
arenaflex is dedicated to the professional development of its employees. As a Senior Equipment Services Logistics Coordinator, you will have access to:
Structured training programs on advanced SAP functionalities, data analytics, and logistics optimization.
Mentorship from senior leaders in operations, supply chain, and technology.
Opportunities to lead high‑visibility projects that influence company‑wide process improvements.
Clear career pathways toward roles such as Operations Manager, Service Delivery Lead, or Logistics Analyst.
Support for certifications (e.g., APICS, Six Sigma) that enhance your expertise and marketability.
Work Environment & Culture at arenaflex
We foster a collaborative, inclusive, and high‑energy environment where every team member’s voice matters. Our culture is built on:
Innovation: Embracing new technologies and ideas to stay ahead in a fast‑moving industry.
Respect & Inclusion: Celebrating diverse backgrounds and perspectives, ensuring a supportive workplace.
Accountability: Empowering employees to own their responsibilities while providing the resources needed for success.
Work‑Life Balance: Flexible scheduling options, remote work possibilities for administrative tasks, and generous paid time off.
Community Impact: Participation in sustainability initiatives and community outreach programs that reflect arenaflex’s values.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
Market‑aligned base salary with performance‑based incentives.
Comprehensive health, dental, and vision insurance plans.
Employer‑matched 401(k) retirement savings program.
Life and accidental death & dismemberment (AD&D) insurance.
Paid time off (PTO) accrual, sick leave, and paid holidays.
Employee assistance programs (EAP) for personal and professional support.
Tuition reimbursement and continuous learning stipends.
Discounts on arenaflex products and services for employees and their families.
How to Apply
If you are ready to make a tangible impact on arenaflex’s service excellence and enjoy a dynamic, technology‑driven role, we want to hear from you. Click the link below to submit your application, and let’s build the future of beverage equipment services together.
Apply Now
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Apply Now
About arenaflex
arenaflex is a leading innovator in the beverage distribution and service sector, delivering reliable equipment solutions to thousands of retail locations worldwide. With a commitment to operational excellence, cutting‑edge technology, and unparalleled customer service, arenaflex empowers its partners to keep the supply chain moving smoothly. Join a forward‑thinking organization where your expertise directly influences the efficiency of field operations and the satisfaction of millions of end‑consumers.
Why This Role Matters
As a Senior Equipment Services Logistics Coordinator at arenaflex, you will be the central hub that orchestrates the daily workflow of more than 15 field technicians. Your strategic planning, problem‑solving acumen, and mastery of SAP will ensure that equipment installations, repairs, and service calls are completed on time, within budget, and to the highest service‑level standards. This role is pivotal in bridging the gap between sales, engineering, and the field, driving efficiency and enhancing the overall customer experience.
Key Responsibilities
Daily Scheduling & Coordination: Develop, maintain, and adjust detailed work schedules for 15+ technicians across multiple service zones, ensuring optimal coverage and adherence to skill‑set requirements.
Stakeholder Collaboration: Serve as the primary liaison between Field Service Supervisors, sales teams, customers, and other arenaflex service groups to communicate priorities, resolve conflicts, and align expectations.
Capacity Planning: Identify gaps in technician availability, zone coverage, and expertise; recommend overtime, additional hires, or re‑allocation of resources during high‑volume periods.
Exception Management: Diagnose scheduling anomalies, negotiate solutions with supervisors and managers, and communicate adjustments to customers and technicians promptly.
SAP Operations: Utilize the SAP platform to create service orders, track parts requisitions, process purchase orders, and monitor inventory levels to support field operations.
Parts & Inventory Oversight: Conduct market searches for required components, oversee parts ordering cycles, and ensure accurate receipt, storage, and dispatch of inventory items.
Project Support: Assist with large‑scale order planning, inventory reconciliation, and return processing for sales‑driven initiatives and strategic projects.
Service Level Compliance: Monitor key performance indicators (KPIs) such as response time, resolution time, and SLA adherence; implement corrective actions when thresholds are breached.
Complex Ticket Resolution: Analyze multi‑screen scheduling dashboards, apply logical decision‑making to prioritize customer requests, and document outcomes for continuous improvement.
Equipment Request Management: Coordinate equipment needs from various sales organizations, verify work orders with customers, and liaise with Make‑Ready Centers to guarantee equipment readiness.
Route Optimization: Design efficient travel routes for field crews, monitor execution, and adjust plans in real time to maximize productivity and minimize mileage.
Communication & Documentation: Maintain clear records of all interactions, decisions, and process changes; ensure transparency across all teams.
Strategic Initiatives: Participate in cross‑functional projects aimed at streamlining processes, enhancing technology adoption, and driving organizational efficiency.
Essential Qualifications
High school diploma or GED (required); Associate’s degree or higher in Business, Logistics, or a related field is a plus.
1–2 years of hands‑on experience in customer service, logistics, or transportation coordination.
Demonstrated ability to manage multiple priorities, meet tight deadlines, and maintain meticulous attention to detail.
Advanced verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) at an intermediate level.
Preferred Qualifications & Nice‑to‑Haves
Previous experience in the beverage or consumer goods industry, ideally within a service or equipment‑focused role.
Hands‑on experience with SAP (or comparable ERP systems) for service order creation, parts management, and procurement.
Knowledge of route‑optimization software or geographic information system (GIS) tools.
Familiarity with field service best practices, safety regulations, and compliance standards.
Demonstrated problem‑solving mindset with a track record of implementing process improvements.
Core Skills & Competencies
Analytical Thinking: Ability to interpret data from multiple dashboards, identify trends, and make evidence‑based scheduling decisions.
Customer‑Centric Approach: Passion for delivering exceptional service experiences and resolving issues swiftly.
Collaboration: Strong interpersonal skills to work effectively across functional teams and build consensus.
Organizational Agility: Capacity to pivot quickly when unexpected service requests or emergencies arise.
Technical Acumen: Comfort navigating complex software environments, troubleshooting system glitches, and training others.
Time Management: Mastery of prioritizing tasks, setting realistic timelines, and ensuring follow‑through.
Career Growth & Learning Opportunities
arenaflex is dedicated to the professional development of its employees. As a Senior Equipment Services Logistics Coordinator, you will have access to:
Structured training programs on advanced SAP functionalities, data analytics, and logistics optimization.
Mentorship from senior leaders in operations, supply chain, and technology.
Opportunities to lead high‑visibility projects that influence company‑wide process improvements.
Clear career pathways toward roles such as Operations Manager, Service Delivery Lead, or Logistics Analyst.
Support for certifications (e.g., APICS, Six Sigma) that enhance your expertise and marketability.
Work Environment & Culture at arenaflex
We foster a collaborative, inclusive, and high‑energy environment where every team member’s voice matters. Our culture is built on:
Innovation: Embracing new technologies and ideas to stay ahead in a fast‑moving industry.
Respect & Inclusion: Celebrating diverse backgrounds and perspectives, ensuring a supportive workplace.
Accountability: Empowering employees to own their responsibilities while providing the resources needed for success.
Work‑Life Balance: Flexible scheduling options, remote work possibilities for administrative tasks, and generous paid time off.
Community Impact: Participation in sustainability initiatives and community outreach programs that reflect arenaflex’s values.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
Market‑aligned base salary with performance‑based incentives.
Comprehensive health, dental, and vision insurance plans.
Employer‑matched 401(k) retirement savings program.
Life and accidental death & dismemberment (AD&D) insurance.
Paid time off (PTO) accrual, sick leave, and paid holidays.
Employee assistance programs (EAP) for personal and professional support.
Tuition reimbursement and continuous learning stipends.
Discounts on arenaflex products and services for employees and their families.
How to Apply
If you are ready to make a tangible impact on arenaflex’s service excellence and enjoy a dynamic, technology‑driven role, we want to hear from you. Click the link below to submit your application, and let’s build the future of beverage equipment services together.
Apply Now
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Apply Now