Senior Enterprise Member Success Manager (B2B)

About us:Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures. Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers. About the Role: Member and partner retention is core to Chief’s mission and stands as a top priority across the organization. As an Sr. Enterprise Member Success Manager, you’ll play a pivotal role as an individual contributor, leading engagement and retention efforts for our Enterprise partners. This includes day-to-day management and the ongoing retention of Chief’s B2B members and relationships.We’re looking for someone with a strong background in sales and customer success, exceptional data fluency and presentation skills, and experience driving user engagement. You should be confident in managing complex partnerships at scale and comfortable working in a fast-moving, startup-style environment. Our Enterprise team thrives on creative thinking, adaptability, and teamwork.This role may also flex into Sr. Enterprise Relationship Manager (RM) responsibilities as needed—supporting renewals, upsells, and acting as the primary point of contact to ensure long-term success for our partners. What you’ll do: Achieve both individual and team retention + ARR goals on a quarterly basisDrive Enterprise member engagement and implement custom member-level and partner-level interventions Conduct monthly and quarterly business reviews to assess the health and satisfaction of the partner, their member engagement, milestones, and metrics for successWork directly with partner point of contact on ongoing requests regarding member concerns and engagementExecute the B2B service model, including key touchpoints, reporting, branded decks, monthly/quarterly review templates, and success metricsPresent Chief membership and benefits to new and renewing Enterprise members at in person and virtual orientationsHost 1:1 and group calls with Enterprise cohorts to drive engagement, understand feedback, and create custom solutionsScope upsell opportunities and notify partners of employee interest in Chief to expand existing partnershipsContribute to overall strategy of the B2B customer journey and proactively recommend process improvements where you see opportunityCollaborate with internal teams on member transitions year over yearCollaborate with internal Experience, Core, and Product teams on member-related issue resolution and escalation management Maintain comprehensive knowledge of Chief’s services, products, and networkServe as the voice of Enterprise members to help the broader Chief team continue to iterate on services Up to 25% travel may be required to engage with Enterprise members at Chief events and external activationsWhat you’ve done and enjoy doing:Experience in B2B sales, partner or client-facing roles, and interest in relationship-based salesExperienced in using a data-driven approach to analysis, creating decks, and presenting recommendations to customersProven track record of meeting or exceeding renewal goalsPossess excellent written and verbal communication skillsThrive in fast-paced, ever-evolving work environmentsWorking on a nimble and flexible team and contributing to team goalsAble to present to and influence at all levels, including executive and C-levelCreative problem solver who is confident leading complex conversationsPassion for the Chief’s mission, positioning, and brandWhy You'll Want to Work Here:Competitive salary and equityFlexible vacation policy20 weeks of paid gender neutral parental leaveFull medical, dental, and vision packages, 401(k)Opportunity to work for a startup focused on driving real change for women in businessOpportunity to create and attend inspiring experiences and events with leaders of the industryAccess to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakersWhile we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.The base salary for this role is: $130,000Chief participates in the E-Verify Program in certain locations, as required by law.https://assets.chief.com/careers/e-verify.pdfhttps://assets.chief.com/careers/right-to-work-poster.pdf

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