Senior eLearning & Digital Content Developer
Position Summary
The Senior eLearning & Digital Content Developer reports to the Sr Director, L&D This role designs and builds high-quality, modern digital learning experiences that improve performance across Field Service, Scheduling, and Customer Care teams. The Developer role combines instructional design, multimedia production, and eLearning development to create engaging, accessible, and scalable learning solutions.
This is a hands-on builder role for someone who excels at turning SME knowledge/content, workflows, and complex operational tasks into intuitive learning-microlearning, simulations, video, interactive guides, and digital job aids. The Developer contributes to and actively employes the team's design standards, templates, and development best practices. This person is successful at working in close collaboration with L&D team members and business partners, while also working independently towards deadlines and in areas of expertise. Work may include simple module creation to more complex program development.
As the Learning & Development Team for Field Service & Care:
Our role is to be a catalyst for organizational excellence by creating a culture where learning fuels performance, retention, capability, and growth.
Our vision is simple: To empower every Field Technician, Scheduler, and Customer Care Representative with the skills, confidence, and support needed to deliver exceptional service and worldclass customer experiences.
We strive to be trusted L&D partners throughout the organization-because we listen, understand the work, deliver excellence in every interaction, and design learning that truly helps our audiences succeed each day.
We aim to build a futureready workforce that:
- Feels supported through clear, practical, and relevant learning paths.
- Grows with the company through on-going development.
- Delivers service excellence through consistent, high-quality performance.
- Enhances the customer experience at every touchpoint.
- Works smarter, safer, and more accurately because processes, tools, and expectations are standardized and clear.
Responsibilities
• Design and develop engaging, SCORM/xAPI compliant learning experiences by translating learning objectives into effective digital solutions grounded in adult learning principles and modern learning science.
• Produce high-quality, mobile friendly multimedia learning content that meets accessibility and brand standards by creating videos, animations, graphics, and performance support assets optimized for field use.
• Develop and optimize interactive eLearning solutions by building complex course functionality, publishing and troubleshooting in the LMS, and using xAPI/LMS analytics to refine learning effectiveness.
• Partner with cross functional SMEs and L&D peers to gather insights, manage reviews and approvals, and ensure accurate, consistent learning solutions through collaborative design and stakeholder engagement.
• Ensure high-quality, UpToDate learning experiences by conducting rigorous QA, analyzing learner data to drive improvements, maintaining and updating courses for relevance and compliance, and applying emerging learning technologies where appropriate.
Qualifications
• 4-6+ years of experience in eLearning development, instructional design, digital content production, or multimedia development.
• Bachelor's degree in Instructional Design, Learning Sciences, Communications, Media Production, HCI, or related field. Relevant professional certifications and/or related experience considered as equivalents for formal degrees.
• Experience designing for mobile-first or low-bandwidth environments.
• Portfolio that demonstrates high-quality digital learning work. Demonstrated expertise (creating, developing, editing, and troubleshooting) with Articulate Storyline 360, Rise, and other authoring tools.
• Strong proficiency with Camtasia, Vyond, Audition, Premiere, or similar media tools.
• Interest and ability to incorporate AI into project work and learning experiences.
• Experience designing scenario-based learning, simulations, and performance-focused assessments.
• Familiarity with LMS administration, SCORM packaging, and troubleshooting.
• Solid understanding of adult learning principles, instructional design frameworks, and accessibility standards.
• Strong communication skills and ability to work collaboratively with SMEs and operational leaders.
What We Offer
• Competitive base salary
• Tuition reimbursement
• Medical, vision, and dental insurance, all of which begin day one of employment
• Short- and long-term, supplemental, and company-paid life insurance
• 401(k) retirement savings plan
• Paid Time Away
$85,000 - $95,000 a year
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The Senior eLearning & Digital Content Developer reports to the Sr Director, L&D This role designs and builds high-quality, modern digital learning experiences that improve performance across Field Service, Scheduling, and Customer Care teams. The Developer role combines instructional design, multimedia production, and eLearning development to create engaging, accessible, and scalable learning solutions.
This is a hands-on builder role for someone who excels at turning SME knowledge/content, workflows, and complex operational tasks into intuitive learning-microlearning, simulations, video, interactive guides, and digital job aids. The Developer contributes to and actively employes the team's design standards, templates, and development best practices. This person is successful at working in close collaboration with L&D team members and business partners, while also working independently towards deadlines and in areas of expertise. Work may include simple module creation to more complex program development.
As the Learning & Development Team for Field Service & Care:
Our role is to be a catalyst for organizational excellence by creating a culture where learning fuels performance, retention, capability, and growth.
Our vision is simple: To empower every Field Technician, Scheduler, and Customer Care Representative with the skills, confidence, and support needed to deliver exceptional service and worldclass customer experiences.
We strive to be trusted L&D partners throughout the organization-because we listen, understand the work, deliver excellence in every interaction, and design learning that truly helps our audiences succeed each day.
We aim to build a futureready workforce that:
- Feels supported through clear, practical, and relevant learning paths.
- Grows with the company through on-going development.
- Delivers service excellence through consistent, high-quality performance.
- Enhances the customer experience at every touchpoint.
- Works smarter, safer, and more accurately because processes, tools, and expectations are standardized and clear.
Responsibilities
• Design and develop engaging, SCORM/xAPI compliant learning experiences by translating learning objectives into effective digital solutions grounded in adult learning principles and modern learning science.
• Produce high-quality, mobile friendly multimedia learning content that meets accessibility and brand standards by creating videos, animations, graphics, and performance support assets optimized for field use.
• Develop and optimize interactive eLearning solutions by building complex course functionality, publishing and troubleshooting in the LMS, and using xAPI/LMS analytics to refine learning effectiveness.
• Partner with cross functional SMEs and L&D peers to gather insights, manage reviews and approvals, and ensure accurate, consistent learning solutions through collaborative design and stakeholder engagement.
• Ensure high-quality, UpToDate learning experiences by conducting rigorous QA, analyzing learner data to drive improvements, maintaining and updating courses for relevance and compliance, and applying emerging learning technologies where appropriate.
Qualifications
• 4-6+ years of experience in eLearning development, instructional design, digital content production, or multimedia development.
• Bachelor's degree in Instructional Design, Learning Sciences, Communications, Media Production, HCI, or related field. Relevant professional certifications and/or related experience considered as equivalents for formal degrees.
• Experience designing for mobile-first or low-bandwidth environments.
• Portfolio that demonstrates high-quality digital learning work. Demonstrated expertise (creating, developing, editing, and troubleshooting) with Articulate Storyline 360, Rise, and other authoring tools.
• Strong proficiency with Camtasia, Vyond, Audition, Premiere, or similar media tools.
• Interest and ability to incorporate AI into project work and learning experiences.
• Experience designing scenario-based learning, simulations, and performance-focused assessments.
• Familiarity with LMS administration, SCORM packaging, and troubleshooting.
• Solid understanding of adult learning principles, instructional design frameworks, and accessibility standards.
• Strong communication skills and ability to work collaboratively with SMEs and operational leaders.
What We Offer
• Competitive base salary
• Tuition reimbursement
• Medical, vision, and dental insurance, all of which begin day one of employment
• Short- and long-term, supplemental, and company-paid life insurance
• 401(k) retirement savings plan
• Paid Time Away
$85,000 - $95,000 a year
Apply tot his job
Apply To this Job