Senior Director Systems Operations

DSI Systems Inc., an authorized AT&T partner and leading provider of sales enablement solutions, is seeking a Senior Director, Systems Operations to lead the strategy, governance, and optimization of the enterprise platforms that power our sales, customer support, and field organizations. This executive-level role is responsible for the performance, scalability, security, and innovation of mission-critical systems, including contact center technologies, CRM and support platforms, and AI-driven enablement tools.

Reporting to the Senior Vice President of National Sales, the Senior Director will define and execute a long-term systems strategy aligned with business growth objectives. This leader will drive cross-functional collaboration, oversee enterprise integrations, strengthen vendor partnerships, and build a high-performing Systems Operations team to ensure technology capabilities continuously advance operational excellence and customer experience.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities
• Define and execute a multi-year enterprise systems architecture and optimization roadmap
• Oversee administration, performance, and continuous improvement of contact center platforms, CRM, and support systems
• Ensure system reliability, uptime, data integrity, security, and compliance across all enterprise platforms
• Lead vendor strategy, negotiate service-level agreements, and manage critical incident resolution
• Evaluate, implement, and optimize AI-driven tools to enhance performance, coaching, and analytics capabilities
• Drive enterprise initiatives including Single Sign-On, integrations, and system interoperability
• Partner with Sales, Support, Field Operations, IT, and Training to align platforms with operational needs
• Lead, develop, and mentor a high-performing Systems Operations team
• Promote user adoption through communication, training alignment, and documentation standards
• 10+ years of experience in enterprise systems, IT operations, or technology management
• 5+ years of leadership experience overseeing enterprise platforms and technical teams
• Strong expertise in contact center technologies and CRM or support systems
• Experience with system architecture, integration, and performance optimization
• Demonstrated ability to manage vendors and negotiate service agreements
• Strong communication skills with the ability to influence cross-functional stakeholders
• Bachelor’s degree in Information Systems, Business, or related field

Preferred Qualifications
• Experience with AI-driven coaching or analytics platforms
• Background supporting Sales Operations, Customer Support, or Training functions
• Experience leading large-scale system implementations or enterprise integrations
• Advanced certifications such as ITIL, PMP, or relevant platform credentials
• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!

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