Senior Director, Retention (R-18036)
Why We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.We are looking for an experienced and strategic Senior Director, Retention to oversee and lead the $50 million renewal revenue stream across our small business product portfolio. This role will be central in optimizing our auto-renewal engine to ensure predictable recurring revenue, minimize customer attrition, and drive seamless experiences for our customers. You’ll work cross-functionally to align sales, customer success, finance, and operations around scalable processes that retain and grow our customer base. Essential Key Responsibilities
Lead B2B Auto Renew-Strategy: Own and evolve the Small Business Sales Channel’s auto-renewal playbook, alignment with the customer lifecycle milestones, account segmentation and contract terms.
Customer Retention & Expansion: Collaborate with Customer Success and Sales identify risk factors, upsell opportunities, and intervention strategies within renewal workflows.
Process & System Optimization: Design and refine workflows for automated renewals using CRM platforms.
Lifecycle Communication: Oversee customer communications related to renewal timing, value reinforcement, and any changes in pricing or product.
Performance Analytics: Track and report KPIs including renewal rate, gross/net revenue retention and time-to-renewal, and translate insights to continuous improvements.
Additional duties as assigned Education and Experience
Bachelor's Degree: Preferred
Master’s Degree: Preferred
Years of Relevant Experience: 10 to 12 years Essential Skills and/or Certifications
Minimum of 12+ years of experience in an enterprise level SaaS, consulting or services sales role.
Demonstration of original thought in business plan development and history of successful execution against those plans.
Proven success with driving existing customer account level engagements in an inside sales environment, to ensure achievement of objectives and significant customer value.
Demonstrated ability to manage a team in a manner that instills a strong believe in achieving goals, focuses on preparedness and creates a passion for winning and personal development/growth.
Ability to rapidly assess client environments from a business process, organizational and technological perspective, and effectively prioritize opportunities for growth
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Willing to travel beyond city limits for the interest of the business. Key Stakeholders
External Clients, Pre-sales, New Business Sales Executives, Client Success, Marketing, Data Product, Delivery and Customer Service Team Members. Additional Information
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.· Up to 16 weeks 100% paid parental leaveafter one year of employment.· Paid sick timeto care for yourselfor family members.· Education assistanceand extensive training resources.· Do GoodProgram: Paid volunteer days&donation matching.· Competitive401k with company matching.· Health & wellness benefits, including discounted Wellhubmembership rates.· Medical, dental&vision insurancefor you,spouse/partner&dependents.· Learn more about our benefits: http://bit.ly/41Yyc3d.All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found
here. We participate in E-Verify - The current poster can be found here.Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to
[email protected] to let us know the nature of your accommodation request and your contact information.
Apply Now
Lead B2B Auto Renew-Strategy: Own and evolve the Small Business Sales Channel’s auto-renewal playbook, alignment with the customer lifecycle milestones, account segmentation and contract terms.
Customer Retention & Expansion: Collaborate with Customer Success and Sales identify risk factors, upsell opportunities, and intervention strategies within renewal workflows.
Process & System Optimization: Design and refine workflows for automated renewals using CRM platforms.
Lifecycle Communication: Oversee customer communications related to renewal timing, value reinforcement, and any changes in pricing or product.
Performance Analytics: Track and report KPIs including renewal rate, gross/net revenue retention and time-to-renewal, and translate insights to continuous improvements.
Additional duties as assigned Education and Experience
Bachelor's Degree: Preferred
Master’s Degree: Preferred
Years of Relevant Experience: 10 to 12 years Essential Skills and/or Certifications
Minimum of 12+ years of experience in an enterprise level SaaS, consulting or services sales role.
Demonstration of original thought in business plan development and history of successful execution against those plans.
Proven success with driving existing customer account level engagements in an inside sales environment, to ensure achievement of objectives and significant customer value.
Demonstrated ability to manage a team in a manner that instills a strong believe in achieving goals, focuses on preparedness and creates a passion for winning and personal development/growth.
Ability to rapidly assess client environments from a business process, organizational and technological perspective, and effectively prioritize opportunities for growth
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Willing to travel beyond city limits for the interest of the business. Key Stakeholders
External Clients, Pre-sales, New Business Sales Executives, Client Success, Marketing, Data Product, Delivery and Customer Service Team Members. Additional Information
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.· Up to 16 weeks 100% paid parental leaveafter one year of employment.· Paid sick timeto care for yourselfor family members.· Education assistanceand extensive training resources.· Do GoodProgram: Paid volunteer days&donation matching.· Competitive401k with company matching.· Health & wellness benefits, including discounted Wellhubmembership rates.· Medical, dental&vision insurancefor you,spouse/partner&dependents.· Learn more about our benefits: http://bit.ly/41Yyc3d.All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found
here. We participate in E-Verify - The current poster can be found here.Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to
[email protected] to let us know the nature of your accommodation request and your contact information.
Apply Now