Senior Director, Patient & Hub Services

Job description About the Company UroGen is a biotech company dedicated to developing and commercializing innovative solutions that treat urothelial and specialty cancers. We are fundamentally changing the way patients are treated for urologic cancers. Watch our New Horizons in Bladder Cancer event and discover why it’s an exciting time to join UroGen® Pharma. Join us and be part of the team that will redefine the future of urological cancer treatment. Behind every UroGen innovation is the inspiration to empower uro-oncology patients with life-changing treatments. At UroGen, our people are our greatest asset. We cultivate a culture built on collaboration, creativity, and continuous growth. UroGen is a dynamic, rapidly expanding organization with an unwavering focus on improving the lives of patients because they deserve better. We are seeking an experienced tax professional to lead our global tax function, overseeing compliance, financial reporting, and tax strategy across our U.S. and Israel operations. This role reports to the Controller and will serve as the primary internal resource on domestic and international tax matters within a public company environment. Job requirements Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred 12+ years of experience in patient services, market access, reimbursement, or related functions in the biopharmaceutical industry 5+ years of leadership experience managing teams and/or vendors Knowledge & Skills Deep understanding of hub services, reimbursement, and patient access (Part B and Part D experience strongly preferred) Experience working with specialty pharmacy distribution models Strong knowledge of compliance and regulatory requirements related to patient support programs Proven ability to lead cross-functional initiatives and influence senior stakeholders Strong analytical, operational, and strategic thinking skills Leadership Competencies Patient-centric mindset with a focus on improving outcomes and access Results-driven with a focus on execution and continuous improvement Excellent communication and stakeholder management skills Ability to operate effectively in a fast-paced, evolving environment Preferred Experience Launch experience for specialty or rare disease products Experience managing third-party hub vendors and specialty pharmacy partners Familiarity with gross-to-net implications and access-related financial dynamics Job responsibilities Strategic Leadership Develop and execute the overarching strategy for patient support and hub services aligned with corporate and brand objectives Design scalable service models to support current and future product launches Continuously evaluate and enhance patient journey and access pathways Hub Operations & Vendor Management Oversee hub operations, including case management, benefits verification, prior authorization, financial assistance programs, and order management Continuous evaluation and performance management of hub vendor and specialty service providers Establish KPIs, SLAs, and performance dashboards to ensure high-quality service delivery Drive continuous improvement initiatives to enhance efficiency and patient/provider satisfaction Patient Access & Experience Ensure patients have timely and appropriate access to therapy through effective reimbursement and support services Champion a patient-centric approach across all support services Cross-Functional Collaboration Partner with Market Access on payer strategy, coverage policies, and access pull-through Collaborate with Commercial teams to support field reimbursement and patient services education Work closely with Compliance and Legal to ensure all programs meet regulatory and ethical standards Financial & Program Oversight Develop and manage budgets for patient services programs and hub operations Oversee financial assistance programs (copay, PAP) ensuring sustainability and compliance Support forecasting and scenario planning related to access and utilization Compliance & Risk Management Ensure all patient support programs adhere to applicable regulations, including anti-kickback statutes, HIPAA, and industry guidelines Implement robust auditing and monitoring processes Data, Analytics & Reporting Leverage data and insights to drive decision-making and program optimization Monitor access metrics, time-to-therapy, abandonment rates, and patient outcomes Provide regular reporting to senior leadership Job benefits We offer a competitive salary, employee benefits, and an excellent work environment. Medical Dental Vision 401k Match Paid Time Off Employee Assistance Program We are an Equal Opportunity Employer