Senior Director, Partnerships - Canada
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.About The Role:
As Senior Director, Partnerships - Canada, you will use your business development background, analytical skills, partner management expertise, and industry knowledge to deepen partnerships and lead segment growth for Flex Pay’s travel partners across the Canada market. You will work as the voice of the partner cross-functionally with our internal teams in order to deliver operational excellence and promote new innovation and growth. You will be a thoughtful leader by gathering feedback and insights from your partners and your team to continuously inform and refresh Flex Pay product position within the value chain.
The candidate must be able to communicate Flex Pay’s unique capabilities to deliver customized payment marketing solutions and be comfortable working in a fast-paced, highly technical environment. This is a strategic role for the right person with experience in fintech/travel industries and B2B2C distribution models.
What You'll Do:
Oversee and direct Flex Pay’s commercial activities and Account Management team for the Canada market
Build strong, long-lasting relationships with influential stakeholders with all Canadian clients
Plan, implement and manage strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
Develop and maintain strategic account plans for key partners, lead business reviews, and recurring check-ins
Create & articulate compelling value propositions around Flex Pay’s BNPL solution
Scope projects, shape engagements, and help define business and product solutions that best satisfy partner needs and achieve their desired business outcomes
Work collaboratively with internal teams (including account management, product, compliance, analytics, UX and delivery teams) to ensure that Flex Pay is meeting market needs and continuously improving service and product offerings
Gather, assess and share insights on the Segments of the Travel industry and how best to position Flex Pay (airline, tour op, OTA’s, travel agencies)
Synthesize and share data-driven industry-specific trends and recommendations
Represent Flex Pay through participation at events, speaking engagements, industry associations and trade shows
What We Look For:
Bachelor's Degree in a business, marketing or related field from an accredited college or university; Master's degree a plus
10+ years of B2B Commercial or General Management experience
A thorough understanding the travel ecosystem in Canada
Demonstrated expertise managing external partner relationships, including business development and growth initiatives - proven ability to interact with and gain the trust of clients
Understanding of partner revenue management landscape and sales environments
Ability to orchestrate relationships across marketing, e-commerce, finance, IT and other departments with Flex Pay partners
Deep focus on data analytics, synthesizing results to identify opportunities, drive initiatives and evaluate effectiveness
Strong strategy, research, analysis, presentation and negotiation skills
Proven success navigating technical integrations and SaaS-driven business environments
Strong proficiency in project planning and the flexibility to adjust to different settings and shifting priorities
Comfortable operating with a high sense of urgency, enthusiastic about working with diverse and talented teams across geographies, and driven to succeed
Passionate about engaging and developing talent; attract, develop, engage and retain talented individuals with a compelling, unifying vision that steers and motivates
Excellent verbal & written communications skills (bilingual English / French a plus)
What We Offer You:
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Competitive 401(k) and RRSP program
Opportunities for professional growth and development
Paid parental leave
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.About The Role:
As Senior Director, Partnerships - Canada, you will use your business development background, analytical skills, partner management expertise, and industry knowledge to deepen partnerships and lead segment growth for Flex Pay’s travel partners across the Canada market. You will work as the voice of the partner cross-functionally with our internal teams in order to deliver operational excellence and promote new innovation and growth. You will be a thoughtful leader by gathering feedback and insights from your partners and your team to continuously inform and refresh Flex Pay product position within the value chain.
The candidate must be able to communicate Flex Pay’s unique capabilities to deliver customized payment marketing solutions and be comfortable working in a fast-paced, highly technical environment. This is a strategic role for the right person with experience in fintech/travel industries and B2B2C distribution models.
What You'll Do:
Oversee and direct Flex Pay’s commercial activities and Account Management team for the Canada market
Build strong, long-lasting relationships with influential stakeholders with all Canadian clients
Plan, implement and manage strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
Develop and maintain strategic account plans for key partners, lead business reviews, and recurring check-ins
Create & articulate compelling value propositions around Flex Pay’s BNPL solution
Scope projects, shape engagements, and help define business and product solutions that best satisfy partner needs and achieve their desired business outcomes
Work collaboratively with internal teams (including account management, product, compliance, analytics, UX and delivery teams) to ensure that Flex Pay is meeting market needs and continuously improving service and product offerings
Gather, assess and share insights on the Segments of the Travel industry and how best to position Flex Pay (airline, tour op, OTA’s, travel agencies)
Synthesize and share data-driven industry-specific trends and recommendations
Represent Flex Pay through participation at events, speaking engagements, industry associations and trade shows
What We Look For:
Bachelor's Degree in a business, marketing or related field from an accredited college or university; Master's degree a plus
10+ years of B2B Commercial or General Management experience
A thorough understanding the travel ecosystem in Canada
Demonstrated expertise managing external partner relationships, including business development and growth initiatives - proven ability to interact with and gain the trust of clients
Understanding of partner revenue management landscape and sales environments
Ability to orchestrate relationships across marketing, e-commerce, finance, IT and other departments with Flex Pay partners
Deep focus on data analytics, synthesizing results to identify opportunities, drive initiatives and evaluate effectiveness
Strong strategy, research, analysis, presentation and negotiation skills
Proven success navigating technical integrations and SaaS-driven business environments
Strong proficiency in project planning and the flexibility to adjust to different settings and shifting priorities
Comfortable operating with a high sense of urgency, enthusiastic about working with diverse and talented teams across geographies, and driven to succeed
Passionate about engaging and developing talent; attract, develop, engage and retain talented individuals with a compelling, unifying vision that steers and motivates
Excellent verbal & written communications skills (bilingual English / French a plus)
What We Offer You:
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Competitive 401(k) and RRSP program
Opportunities for professional growth and development
Paid parental leave
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.