Senior Director, Operations – Dental/Ortho
Job Description:
• Lead the operational performance of our dental SaaS solutions focused in the orthodontic and dental laboratory segments.
• Report directly to the VP, Market Leader for Vision and Dental/Ortho and serve as their primary operating partner for the Dental/Ortho segment.
• Accountable for the segment’s operational outcomes—customer experience, service delivery, scalability, and operational excellence.
• Partner closely with Product, Engineering, Sales, Finance, and Customer teams to drive sustainable growth.
• Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities.
• Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness.
• Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs.
• Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment.
• Improve operational efficiency through standardization, automation, tooling improvements, and structured change management.
Requirements:
• 10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments.
• Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator.
• Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes.
• Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities.
• Experience developing leaders and building high-performing teams.
• Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations) preferred.
• Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning preferred.
• Experience with migrations, platform consolidation, or post-acquisition integration preferred.
• Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices) preferred.
Benefits:
• Health insurance
• 401(k) matching
• Paid time off
• Flexible working arrangements
Apply tot his job
Apply To this Job
• Lead the operational performance of our dental SaaS solutions focused in the orthodontic and dental laboratory segments.
• Report directly to the VP, Market Leader for Vision and Dental/Ortho and serve as their primary operating partner for the Dental/Ortho segment.
• Accountable for the segment’s operational outcomes—customer experience, service delivery, scalability, and operational excellence.
• Partner closely with Product, Engineering, Sales, Finance, and Customer teams to drive sustainable growth.
• Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities.
• Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness.
• Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs.
• Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment.
• Improve operational efficiency through standardization, automation, tooling improvements, and structured change management.
Requirements:
• 10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments.
• Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator.
• Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes.
• Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities.
• Experience developing leaders and building high-performing teams.
• Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations) preferred.
• Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning preferred.
• Experience with migrations, platform consolidation, or post-acquisition integration preferred.
• Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices) preferred.
Benefits:
• Health insurance
• 401(k) matching
• Paid time off
• Flexible working arrangements
Apply tot his job
Apply To this Job