Senior Director, Digital Operations

Job Description: • Own end-to-end performance of Federal Civilian digital operations, ensuring delivery against customer KPIs for quality, timeliness, safety, and security; diagnose root causes of issues and lead effective remediation across regions. • Provide hands-on leadership to regional Directors, reviewing production results, capacity, workflows, and resource allocation; enforce accountability for performance, compliance, and continuous improvement. • Serve as the primary operational liaison with IT, Commercial, Sales, and Customer Service teams; act as the operational expert in customer escalations, renewals, and pursuit of new business opportunities. • Lead financial planning, forecasting, budgeting, and P&L management for the Civilian market; develop and execute gap plans, manage operating and capex budgets, and ensure customer engagements deliver expected financial results. • Drive multi-year growth strategy and operational roadmap, including profitability targets, transformational initiatives, capacity planning, and a five-year real estate strategy aligned with market demand. • Partner with sales and account teams to drive revenue growth, pricing strategy, deal structuring, and contract approvals; support key account renewals, acquisitions, and timely implementation of solutions while ensuring SLA compliance. • Build and sustain a high-performance, inclusive culture focused on safety, innovation, and values; develop talent through coaching, succession planning, organizational design, and leadership development in partnership with HR. Requirements: • 15+ years of experience delivering and managing Federal contracts and large-scale service operations. • Proven ability to lead and partner across diverse, global, and highly technical teams, including digital operations such as scanning, digital mailroom, IDP, ECM, and BPM services. • Strong experience managing P&L of comparable scope, with demonstrated ability to analyze financial statements, forecast performance, and manage to budget. • Demonstrated success developing and executing short- and long-term business plans in fast-paced, competitive environments. • Proven independent decision-making skills with a track record of delivering complex, high-visibility initiatives efficiently through formal and informal channels. • Ability to collaborate effectively at all organizational levels, supported by excellent written and verbal communication skills. • Bachelor’s degree required (advanced degree such as MBA preferred); willingness to travel up to 50% as required; English required, multilingual a plus. • Must have an active U.S. government security clearance. Benefits: • Competitive compensation and benefits aligned with senior leadership experience. • Comprehensive health, wellness, and retirement plans to support your long-term well-being. • Paid time off and holidays to ensure a healthy work-life balance. • Flexible work options to support your professional and personal needs - 100% Remote in the US. • Opportunities for continuous learning and professional growth within a global industry leader. Apply tot his job