**Senior Director, Customer Solutions – Strategic Business Partner for arenaflex North America Operating Unit**

**Job Summary:** We are seeking an exceptional Senior Director, Customer Solutions to lead our team as the single point of contact and strategic business partner for arenaflex's North America Operating Unit (NAOU) National Retail and arenaflex account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). As a critical partner of the National Retail & Food Service On Premise (FSOP) & cross-functional teams, this role will represent arenaflex in joint Customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction. If you are a seasoned leader with a passion for supply chain excellence, customer satisfaction, and team development, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading beverage company that has been a part of people's lives for over 135 years. Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife & Topo Chico. We work with a diversified group of customers, ranging from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner in the industry. **Key Responsibilities:** As a Senior Director, Customer Solutions, you will be responsible for leading a team that serves as the supply chain single point of contact and strategic business partner for arenaflex's NAOU National Retail and arenaflex account teams. Your key responsibilities will include: * Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels. * Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer centric solutions. * Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans. * Engage with bottlers & customers for continuous improvement related to On Shelf Availability. * Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions. * Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market. * Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams. * Provide strategic direction and guidance to direct reports for performing their objectives such as: + Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects. **Essential Qualifications:** * Bachelor's degree or equivalent. * 10 years of relevant work experience including people management. * 5 years of supply chain and/or sales/field operations experience. **Preferred Qualifications:** * MBA or equivalent. * 15+ years of relevant work experience. * 10+ years of supply chain and/or sales/field operations experience. **Growth Behaviors:** * Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity. * Smart Risk: Makes bold decisions/recommendations. * Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas. * Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers. * Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace. * Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance. **Leadership Behaviors:** * Be the Role Model * Set the Agenda * Help People be Their Best Selves **What We Can Offer:** * Opportunity to work with iconic & innovative brands, including arenaflex, Simply, Fairlife & Topo Chico. * Expansive & diverse customers, ranging from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. * Collaborative and dynamic work environment with a team of passionate professionals. * Opportunities for growth and development in a rapidly evolving industry. * Competitive compensation and benefits package. **How to Apply:** If you are a motivated and experienced leader with a passion for supply chain excellence, customer satisfaction, and team development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job