Senior Director, AI Workforce Transformation
About the position At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Director AI Workforce Transformation leader will create, oversee, and/or consult on all major AI Workforce Transformation workstreams for UHC Operations & Experience. This role is responsible for creating and managing major transformation workstreams, identifying owners and gaps, and establishing a framework to ensure workstreams are coordinated and aligned with enterprise goals. This role will align to the UHC Operations Strategy & Business Enablement Team and collaborate closely with Operations leadership, Technology leadership, the People Team, Communications, and Business stakeholders across the entire company. If successful, this role will drive the upskilling of the largest people organization in UHC, enable the enterprise to responsibly adopt AI to improve quality, and drive meaningful cost savings across processes. Responsibilities • Shape and Execute AI Strategy: Shape, communicate, and implement a comprehensive AI workforce transformation strategy aimed at modernizing our operations and realizing experience enhancements, cost savings, and efficiencies. • Workstream Management: Oversee portfolio management of multiple AI workstreams, ensuring alignment with organizational goals, efficient resource allocation, progress monitoring, risk management, and continuous improvement. • AI Value Measurement: Develop frameworks for measuring AI value and ROI, ensuring alignment with business KPIs, quality standards, and key timelines. • Collaboration Best Practices: Facilitate collaboration across workstreams and across the organization, including tooling, change management, talent, workforce planning, learning, and executive workshops. • Change Management: Lead large-scale change management efforts to foster AI literacy and ensure smooth adoption and integration of AI solutions across the organization. • Future Workforce Planning: Be forward-thinking about the medium and long-term impact of AI and prepare the organization for future changes. • Market Innovation: Continuously monitor and evaluate the latest trends and advancements in AI technology and applications. • Executive Communication: Develop and deliver compelling executive-level presentations and narratives that effectively communicate the value and impact of AI initiatives to stakeholders. Requirements • 7+ years of strategy or product experience, working with highly complex initiatives. • 2+ years with AI/ML strategy, product, and/or technical experience to solve business problems. • Proven experience in large scale transformation or change management. • Demonstrated experience leading initiatives, partnering with senior stakeholders, and driving impact at scale. • Proven innovative and continuous improvement mindset, with the ability to adapt to emerging business needs. Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job