Senior Design Manager – Purchase Journey

Hi, we’re Back Market.We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us?About UsThe Design team, part of the Product org at Back Market, is a distributed team of 24 designers with offices in New York, Europe, and Tokyo. Our diversity fuels our approach and passion to build interfaces with the user as our focus. We zoom out to see the bigger picture and also sweat the details, shaping the end-to-end experience for both customers and professional refurbishers. As a certified BCorp, we’re committed to making a real impact - already preventing over 1 million tons of carbon emissions in our quest for tech circularity.About the RoleWe are seeking a Senior Design Manager dedicated to optimizing Back Market’s core purchase experience - from searching to checkout and beyond. This is a strategically important role for us, so we want someone who will own, evolve, and elevate the design strategy for our purchase journey, someone that will drive us to greater things in the very heart of our marketplace business model.You’ll directly lead and grow a team of 4 designers (3 product designers and 1 content designer). You’ll coach, mentor, and enable them to deliver high-quality work across product search, comparison, configuration, cart, and checkout. You’ll partner with a cross-functional team and stakeholders to co-own the vision and translate insights into actionable strategies.You’ll spend significant time both on people development and directly contributing to design vision and delivery on critical projects. You’ll also join our Design leadership team, collaborating with fellow managers and craft leads to raise the bar for the entire organization. What You’ll Do : Lead a team - provide design guidance, day-to-day direction, and career developmentShape and execute the vision and design strategy for our core purchase experience, ensuring alignment with business objectives and user needsAdvocate for user-centricity, design quality, and measurable business impact with cross-functional partners (Product, Engineering, Data, etc.)Drive team rituals and standards: facilitate collaboration, set operational excellence, and ensure quality in everything we shipCollaborate with leadership on cross-team design initiatives that mature our design practice and elevate our cultureModel empathy, positivity, and proactivity: creating an environment where your team can do their best work, challenge the status quo, and grow into future leaders What We’re looking for : Experience managing and growing a distributed design team (ideally with 3+ direct reports)Expertise in e-commerce or marketplace purchase experiences, with a track record of improving conversion rates and user satisfaction through designAbility to balance strategic thinking with tactical execution, developing long-term design vision while looking at the details that matterExcellent communication skills: able to inspire your team and influence senior stakeholders with clarity and empathyExperience with purchase funnel optimization, A/B testing, and leveraging data to inform design decisionsStrong organizational skills: able to bring clarity, prioritize, and focus the teamEmotional intelligence: humble, caring, fun, and supportiveProfessional fluency in English (our team is international)Comfortable working with design tools (Figma, AI tooling, prototyping, etc.) while also developing team processes and strategic frameworks Recruitment process TA phone screen with Marie, 45 min Team fit interview with Florian, your future Manager and one of your managee , 45 min Leadership case , 60 min Stakeholder interview , 45 min BM values , 45 min Additional Information Why Join Now?This is a rare opportunity to shape and lead the design vision for the heart of Back Market’s user experience. If you’re a strategic, hands-on leader passionate about design, impact, and inspiring teams, we want to meet you!WHY SHOULD YOU JOIN US ? ✌ At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:- A mission driven work environment where your day to day makes an impact on the planet. Seriously.- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

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