Senior D365 Customer Engagement Consultant
Job Description:
• Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights
• Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users
• Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs
• Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences
• Document the business requirements which express what actions a solution must take and what outcome is expected
• Configure and extend solutions using Dataverse, Power Automate, and Power Apps
• Partner with architects and developers on integrations, data migration, and scalable solution patterns
• Define and execute test strategies and support deployment and post-go-live activities
• Drive user adoption through training, documentation, and change management support
• Support project planning, estimates, and scope management
• Mentor junior consultants and contribute to practice standards and reusable assets
• Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism
Requirements:
• 5+ years of CRM/CE consulting experience
• 3+ years delivering Microsoft Dynamics 365 CE solutions
• Hands-on functional implementation experience with Dynamics 365 Sales
• Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights)
• Strong knowledge of Dataverse configuration, security, and governance
• Working knowledge of Power Platform (Power Automate, Power Apps, Power BI)
• Experience with enterprise or multi-workstream D365 implementations
• Experience with best practices, implementation methodology, and Dev Ops
• Excellent presentation, communication, facilitation, and stakeholder management skills
• Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed.
Benefits:
• Open, flexible, vibrant, collaborative, and diverse work culture
• Inclusive work environment
• Professional development opportunities
Apply Now
Apply Now
• Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights
• Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users
• Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs
• Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences
• Document the business requirements which express what actions a solution must take and what outcome is expected
• Configure and extend solutions using Dataverse, Power Automate, and Power Apps
• Partner with architects and developers on integrations, data migration, and scalable solution patterns
• Define and execute test strategies and support deployment and post-go-live activities
• Drive user adoption through training, documentation, and change management support
• Support project planning, estimates, and scope management
• Mentor junior consultants and contribute to practice standards and reusable assets
• Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism
Requirements:
• 5+ years of CRM/CE consulting experience
• 3+ years delivering Microsoft Dynamics 365 CE solutions
• Hands-on functional implementation experience with Dynamics 365 Sales
• Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights)
• Strong knowledge of Dataverse configuration, security, and governance
• Working knowledge of Power Platform (Power Automate, Power Apps, Power BI)
• Experience with enterprise or multi-workstream D365 implementations
• Experience with best practices, implementation methodology, and Dev Ops
• Excellent presentation, communication, facilitation, and stakeholder management skills
• Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed.
Benefits:
• Open, flexible, vibrant, collaborative, and diverse work culture
• Inclusive work environment
• Professional development opportunities
Apply Now
Apply Now