Senior Customer Success Manager – Education Technology Leader – Driving Student Success through Innovative Solutions

Introduction to arenaflex At arenaflex, we are driven by a profound mission to democratize education, ensuring that every student has access to the tools and resources needed to reach their full academic potential, regardless of socio-economic status, geography, language, or other barriers. As a leader in educational support, we have established partnerships with thousands of school districts, supporting millions of students through our category-leading Educational Support System (ESS). This innovative platform offers virtual access to 24/7 tutors and essay reviewers, delivering true educational equity and empowering students to succeed.Job Summary We are seeking a highly skilled and customer-centricSenior Customer Success Manager to join our growing Customer Success team in Los Angeles. As aSenior Customer Success Manager at arenaflex, you will play a pivotal role in driving the adoption of our products across the student body, fostering strong relationships with school district leaders, school administrators, and teachers. Your expertise in data-driven decision-making, combined with your ability to collaborate cross-functionally, will be instrumental in achieving customer activation and retention goals.Key Responsibilities Build, manage, and grow relationships with our customers by facilitating teacher and student adoption of the arenaflex platform Partner with customers to understand their needs and develop meaningful plans that align with their long-term goals Articulate the main features and benefits of our products to customers, ensuring they understand the value proposition of our Educational Support System Manage the student activation funnel, working closely with Account Management and Customer Onboarding to drive power users across your book of business Utilize multiple methods of engagement, including in-person visits, presentations, emails, and calls, to drive student activation and broad adoption of arenaflex Offer strategic solutions to customers, earning their trust by educating them on how to leverage arenaflex to drive academic impact and student confidence Manage key metrics that feed into team-based goals around student activation, retention, growth, and advocacy Serve as a customer advocate, ensuring product feedback is passed to our Product and Engineering teams to inform future development Oversee a small team of regionally-based Customer Engagement Specialists, providing strong, competent leadership to guide them in reaching their full potential and meeting their objectives Essential Qualifications 3+ years of experience working with customers within a SaaS company or in a Customer Success role at a high-growth B2B SaaS and/or B2B2C company Proven ability to leverage data in decision-making, with a strong understanding of metrics and analytics Excellent written and verbal communication skills, with the ability to build strong relationships with customers and stakeholders Outstanding organizational skills, with the ability to manage multiple tasks and requests in a fast-paced environment Results-oriented, with a focus on achieving goals and driving customer success Willingness to travel 35%-40% of the time, with flexibility to adapt to changing business needs Preferred Qualifications Bilingual in Spanish, with the ability to communicate effectively with diverse customer bases Experience analyzing data and taking actions on insights to help customers achieve their goals Background in ed-tech, with a deep understanding of the education sector and its unique challenges Experience working at a company that has scaled from $10 million to $100 million+ in revenue, with a proven track record of driving growth and successCareer Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees.As aSenior Customer Success Manager, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the chance to work with a dynamic and talented team, collaborating with cross-functional stakeholders to drive business outcomes and achieve our mission of democratizing education. Work Environment and Company Culture arenaflex offers a unique and inclusive work environment, with a strong focus on excellence, integrity, and selflessness.We thrive on collaboration, positivity, and tenacity, with a culture that values diversity, equity, and inclusion. As a remote-first company, we provide a stipend to support the growth of your home office, as well as unlimited access to tutoring for children of arenaflex employees. Our benefits package includes a retirement plan, medical, dental, vision, EAP, PTO, parental leave, and pet insurance, among other perks. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and success.From our dynamic team and inclusive work environment to our comprehensive benefits package and opportunities for growth and development, we are committed to providing a rewarding and challenging experience for our employees. Conclusion If you are a motivated and customer-centric professional looking to make a meaningful impact in the education sector, we encourage you to apply for theSenior Customer Success Manager role at arenaflex. With your expertise and passion, you will play a critical role in driving student success and achieving our mission of democratizing education.Join our talented team and become part of a dynamic and innovative company that is shaping the future of education.