Senior Customer Service Specialist, Client Services (Richmond, VA, US, 23219)

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - VIRTUAL - US Virginia Division: Air & Sea Job Posting Title: Senior Customer Service Specialist, Client Services Time Type: Full Time Summary The Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate and timely information, and ensuring customer satisfaction. This position serves as the primary point of contact for customers and works closely with internal teams to provide support. Duties and Responsibilities Manage customer inquiries, complaints, and orders via phone, email, or other communication channels Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services Resolve customer issues and complaints in a timely and professional manner Identify and implement process improvements to enhance customer satisfaction and reduce complaints Maintain customer records and documentation Work closely with sales teams to support client retention and growth Collaborate with internal teams to develop customer service standards and best practices Participate in customer service training programs and workshops Educational background / Work experience Bachelor’s degree in Business Administration, Supply Chain Management, Computer Science or related field. 5+ years of experience in business analysis, data analysis or related field Experience in the transportation and logistics industry is preferred Skills & Competencies Excellent communication and interpersonal skills Strong problem-solving and analytical skills Proven ability to multitask and prioritize work Strong attention to detail and accuracy Ability to work well in a team environment Proficiency in Microsoft Office applications, such as Excel and Word Experience with customer service software, such as Zendesk or Salesforce, preferred Knowledge of transportation and logistics processes and systems Preferred Qualifications Familiarity with transportation and logistics regulations and processes is a plus Language skills Fluency in English is required Knowledge of additional languages is a plus At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $61,500 - $92,200 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position is Virtual USA. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook .