Senior Customer Service Representative - Behavioral Health
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
This role supports teams operating nationwide, and candidates in the Mountain or Pacific time zones are strongly preferred due to optimal alignment with the required shift.
All qualified U.S. applicants will be considered.
Shifts are Monday-Friday:
• 7:40 AM–4:10 PM PST;
• 8:40 AM–5:10 PM MST;
• 10:40 AM-7:10 PM CST;
• 11:40 AM–8:10 PM EST
Schedules may change with advance notice.
Major holidays observed.
Position Overview:
Join our team supporting mental health services at CVS MinuteClinic! In this role, you will handle inbound and outbound calls to assist patients with scheduling, rescheduling, and appointment reminders for healthcare providers at CVS Health Hub and MinuteClinic locations. You’ll also manage provider schedules, address patient needs, and perform essential administrative tasks.
Key Responsibilities:
• Answer inbound calls and determine the purpose by actively listening to callers
• Assess client needs and communicate information about available services and resources
• Recognize crisis situations and escalate appropriately for clinical assistance
• Research and identify potential providers and resources using internal databases
• Accurately enter and document member information in the system
• Collaborate with other departments to meet member needs
• Make outbound calls for appointment reminders and to secure resources/services
• Provide administrative support and assist with miscellaneous tasks as needed
Required Qualifications:
• 1 year of experience in a social, psychological, or human service field providing client support (preferred)
• 1 year of experience in a call center or behavioral health environment
• Proficiency with Microsoft Office applications
Preferred Qualifications:
• Prior Epic system experience
• prior Behavioral Health or Mental Health experience
Education: High school diploma or equivalent (GED) required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/23/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply Now
Apply Now
This role supports teams operating nationwide, and candidates in the Mountain or Pacific time zones are strongly preferred due to optimal alignment with the required shift.
All qualified U.S. applicants will be considered.
Shifts are Monday-Friday:
• 7:40 AM–4:10 PM PST;
• 8:40 AM–5:10 PM MST;
• 10:40 AM-7:10 PM CST;
• 11:40 AM–8:10 PM EST
Schedules may change with advance notice.
Major holidays observed.
Position Overview:
Join our team supporting mental health services at CVS MinuteClinic! In this role, you will handle inbound and outbound calls to assist patients with scheduling, rescheduling, and appointment reminders for healthcare providers at CVS Health Hub and MinuteClinic locations. You’ll also manage provider schedules, address patient needs, and perform essential administrative tasks.
Key Responsibilities:
• Answer inbound calls and determine the purpose by actively listening to callers
• Assess client needs and communicate information about available services and resources
• Recognize crisis situations and escalate appropriately for clinical assistance
• Research and identify potential providers and resources using internal databases
• Accurately enter and document member information in the system
• Collaborate with other departments to meet member needs
• Make outbound calls for appointment reminders and to secure resources/services
• Provide administrative support and assist with miscellaneous tasks as needed
Required Qualifications:
• 1 year of experience in a social, psychological, or human service field providing client support (preferred)
• 1 year of experience in a call center or behavioral health environment
• Proficiency with Microsoft Office applications
Preferred Qualifications:
• Prior Epic system experience
• prior Behavioral Health or Mental Health experience
Education: High school diploma or equivalent (GED) required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/23/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply Now
Apply Now