Senior Customer Onboarding Specialist, Midmarket (Central, West US)

EvenUp is one of the fastest-growing generative AI startups in history, on a mission to level the playing field for personal injury victims, which range from motor vehicle accidents to child abuse cases. Our products empower law firms to secure faster settlements, higher payouts, and better outcomes for those who need it most. As a Senior Customer Onboarding Specialist, you will own and drive the post-sale onboarding process for new EvenUp customers, ensuring they achieve rapid adoption and sustained value from our platform. You will lead strategic onboarding sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users. Your efforts will be critical in maximizing trial utilization and ultimately enhancing customer retention and satisfaction. This role requires a proactive, customer-centric mindset, excellent communication skills, and a deep understanding of SaaS onboarding best practices—coupled with a readiness to travel up to 50% when necessary. What you'll do: • Onboarding Management & Process Ownership: • Customer Training & Adoption: • Cross-Functional Coordination & Feedback Integration: • Strategic Customer Engagement: What we're looking for: • Experience: • Skills & Competencies: Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page () or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com or View email address on app.swooped.co email address. If you receive communication from someone you believe is impersonating EvenUp, please report it to us by emailing View email address on app.swooped.co . Examples of fraudulent email domains include “ careers-evenuplaw.com ” and “ careers-evenuplaws.com ”. Benefits & Perks: Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, here is a preview of what we offer: • Choice of medical, dental, and vision insurance plans for you and your family • Flexible paid time off • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees • Paid parental leave • Sabbatical program • A meet-up program to get together in person with colleagues in your area • Offices in San Francisco, Los Angeles, and Toronto Please note the above benefits & perks are for full-time employees About EvenUp: EvenUp is on a mission to level the playing field in personal injury cases. EvenUp applies machine learning and its AI model known as Piai™ to reduce manual effort and maximize case outcomes across the personal injury value chain. Combining in-house human legal expertise with proprietary AI and software to analyze records. The Claims Intelligence Platform™ provides rich business insights, AI workflow automation, and best-in-class document creation for injury law firms. EvenUp is the trusted partner of personal injury law firms. Backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures (BCV), SignalFire, NFX, DCM, and more, EvenUp’s customers range from top trial attorneys to America’s largest personal injury firms. EvenUp was founded in late 2019 and is headquartered in San Francisco. Learn more at . EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job