Senior Consultant - ServiceNow

Make a difference. Be happy. Grow your career.SENIOR CONSULTANT - STAFFING SERVICESThe Senior Consultant - Staffing Services2 provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals.Key ResponsibilitiesPerform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to:Evaluate current-system processes and procedures; recommend and develop workflow and computer system configurations and modifications based on experience and best practiceApply technical expertise to individual client system build to identify, test, and troubleshoot software systemsProvide project management and project leadership services in alignment with client expectations and contracted roleProvide leadership guidance and mentorship to client and Nordic teammatesWork directly with project teams, end-users, and leadership as project needs dictateLead and attend meetings regarding project status and on-going work-product coordinationAccurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and individual client requirementsAdditional specific duties related to the project as may be required and dictated by clientSkills and ExperienceBachelor’s degree or equivalent experience requiredRelevant training, certification, or accreditation required2+ years’ relevant industry-specific work experience required5+ years’ professional experience strongly preferredPrevious consulting experience preferredExcellent communication skills, written and verbalProven ability to apply problem solving and technical skillsMust demonstrate and embody Nordic’s maximsPossess a strong work ethic and treat others with respect, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational valuesStrong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelinesDemonstrated sound judgment and appropriate escalationHighly organized, able to multi-task as well as maintain intense focus on individual tasksSelf-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work productHighly adaptable and able to acclimate quickly to new project assignmentsAptitude for mentoring and guiding othersMaintain a high degree of professionalismMust be able to work independently, as well as within a team environmentAdditional DetailsWork may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facilityTravel up to 100% of the time, or as Nordic or client needs dictatePosition generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occurWork schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hoursMust be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessaryTimely entry of time and expenses required in accordance with Nordic and client policyStatus reporting and project handoff documentation as required by Nordic or clientProvide equipment necessary to perform job functions in accordance with Nordic and client policyComplete all Nordic and client required training and education in timely mannerRespond to communication from Nordic management team and other corporate team members in a timely and complete mannerMay be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers#LI-GV1Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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