Senior Compliance Specialist, Complaints Oversight
About this role: Wells Fargo is seeking a Senior Compliance Specialist, to be on the Complaints Oversight Team, In this role you will be responsible for SME reviews for front line complaints handling business procedures and training providing credible challenge to standards as required by the Complaints Management Policy to ensure business procedures are accurately aligned to the requirements in the Complaints Management Policy. This position also provides SME support for Complaints Oversight processes and procedures. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Establish, implement and maintain risk standards and programs to drive compliance with federal, state, agency, legal and regulatory and Corporate Policy requirements Oversee the Front Line's execution and challenges appropriately on compliance related decisions Provide oversight and monitoring of risk-based compliance programs Develop and oversee standards Provide... subject matter expertise with comprehensive knowledge of business and functional area Provide compliance risk expertise and consulting for projects and initiatives with moderate risk for a business line or functional area Monitor reporting, escalation, and timely remediation of issues, deficiencies or regulatory matters regarding compliance risk management Provide direction to the business on developing corrective action plans and effectively managing regulatory change Provide compliance risk expertise Consult for projects and initiatives with moderate risk for a business line Identify and recommend opportunities for process improvement and risk control development Provide direction to the business on developing corrective action plans and effectively managing regulatory change Report findings and make recommendations to management appropriate committees Interpret policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Work with complex business units, rules and regulations on moderate risk compliance matters Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ Year working knowledge of Enterprise Complaints Program 1+ Year of experience reviewing and challenging procedures 6+ months working knowledge of Wells Fargo Risk Management Framework Ability to identify risks and propose mitigation plans Job Expectations: Willingness to work on-site at stated location on the job opening This position offers a hybrid work schedule Posting Locations: 114 N Beaumont St Bldg D SAINT LOUIS, MO 250 E John Carpenter Frwy IRVING, TX 401 S Tryon St, CHARLOTTE, NC 1150 W Washington St TEMPE, AZ 600 S 4th St, Minneapolis, MN 800 S Jordan Creek Pkwy, West Des Moines, IA Job posting may come down early due to volume of applicants Required location(s) listed above. Relocation assistance is not available for this position Posting End Date: 14 May 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortunes 2023 rankings of Americas largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions
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