Senior Commercial Insurance Broker - Complex Risk (Remote First)

About Us: Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Zensurance has been recognized for its rapid growth and industry impact: ✅ Deloitte’s Technology Fast 50 (2023, 2024) ✅ Deloitte’s Technology Fast 500 (2024) ✅ Top Insurance Employers (2022) At Zensurance , we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you! As a Senior Broker on our complex risk (Elite) team, you will play a key role in retaining and fostering strong relationships with our larger clients in our commercial book of business. In this role, you will work to retain a combination of our "Elite" clients such as high premium clients and complex files. You will also be responsible to act as a mentor to team members, contribute to workflow improvements through testing, and collaborate with the engineering team as needed. Reporting to your Team Lead, this position requires maintaining a high level of professionalism, quality, and going above and beyond with each client interaction. Responsibilities: Deliver an exceptional client experience with each interaction taking into consideration the needs of the Elite client portfolio. Proactively manage the renewal process for existing Elite clients in advance of their renewal date, remarketing as needed. Assess the unique insurance requirements of high premium accounts by conducting a needs analysis, risk consultation, and making appropriate coverage recommendations based on the client’s current business operation and exposure. Act as a primary contact between the Accounts and Renewal team, working collaboratively with Elite Brokers, to provide a positive client and insurer interaction and create win-win solutions. Liaise with insurance partners to negotiate the best possible insurance package to meet the needs of the client. Handle overflow of non-Elite renewals as needed. Be a mentor and work towards elevating the experience and knowledge of new and existing team members. Participate in projects to support process improvement, workflow testing, and collaborating with other Elite Brokers as well as the engineering teams. Other duties, as assigned. Qualifications: 3+ years of experience within the commercial insurance industry. Provincial Insurance License in good standing. CAIB, CIP, or other insurance relationship designation is considered an asset. Superior attention to detail, time management, and prioritization skills. Ability to work independently and manage multiple projects simultaneously. Excellent client service orientation both internally and externally. Join Our Sales Team - Empowering Businesses, Building Careers At Zensurance , we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special: ✔ We Fuel Your Growth We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career. ✔ A Culture of Support Innovation You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed. ✔ Delivering Value to Canadian Businesses You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support. ✔ Leaders Who Support Your Success Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support. ✔ Clear Career Growth Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions. Benefits Perks at Zensurance : At Zensurance , we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success. If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you! Work Your Way • Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends ❤️ Your Health, Your Way • Flexible health and dental plans for families, including mental health support • Health personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first Investing in Your Growth • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career Staying Connected • Weekly Friday huddles to share updates and connect across teams • Virtual in-person team-building events to strengthen our culture We’re building something special. Come be a part of it! Who We Are: Business is hard work, but insurance doesn’t have to be! We empower business owners with simple, tech-driven insurance solutions through our online platform. Our success is fueled by our team-oriented culture and four core values: DELIVER – We set ambitious goals and achieve them. INCLUDE– We foster an open and safe space for all. INTEGRITY– We do what’s right. INVENT– We create straightforward, innovative solutions. AI Tools and Your Interview: We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role. Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process. Diversity Inclusion: Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help. Thank You! We review every application with care to find the best fit for our team. While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you! Originally posted on Himalayas