Senior Clinical Secretary - Otolaryngology, Hybrid
About the position The Senior Clinical Secretary for Otolaryngology at Dartmouth Health provides essential administrative support and customer service in a hybrid work environment. This role involves scheduling patients, managing multiple calendars, coordinating surgical and infusion procedures, and overseeing various administrative tasks. The position requires a strong ability to communicate effectively and manage projects while ensuring smooth operations within the clinical setting. Responsibilities • Answers telephone, screens and directs calls, gives directions, and takes messages. • Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling. • Designs, analyzes, and coordinates master and other schedules. • Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff. • Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence. • Creates forms and spreadsheets, tables, charts, databases and slides. • Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers. • Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications. • Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others. • Creates agendas and takes minutes for meetings. • Coordinates conferences/meetings and makes travel arrangements. • Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets. • Prepares grants and negotiates outside contracts. • Performs other duties as required or assigned. Requirements • High School diploma with 3 years of administrative support experience or the equivalent required. • Proven experience working with the public required. • Knowledge of medical terminology may be required. • Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's. • Excellent communication and interpersonal skills required. • Previous experience working in a medical setting preferred. Apply tot his job