Senior Client Technology Management Engineer
Description:
• As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology.
• You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges.
• To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge.
• Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc.
• Address ongoing issues and provide solutions for clients that improve the overall platform
• Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
• Work with vendors and coordinate on escalated issues internally in a timely fashion
• Ownership and follow up of pending issues to resolution
• Tailor technology to adapt to client-specific business requirements
• Root cause analysis of systemic issues for clients
• Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
• Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
• Note common client requests as potential product and platform enhancement opportunities
Requirements:
• Minimum 3-4 years' experience in a client facing technology position
• Minimum 5-10 years’ experience in an system engineering position
• Experience in the financial sector a plus
• Experience working at an MSP a plus
• Certifications a plus (MCSE, MCAA, VCP, CCP)
• Ability to work EST hours
Benefits:
• Competitive compensation
• Exposure to diverse array of technologies
• Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses and Employee Certification Program
Apply Now
Apply Now
• As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology.
• You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges.
• To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge.
• Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc.
• Address ongoing issues and provide solutions for clients that improve the overall platform
• Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
• Work with vendors and coordinate on escalated issues internally in a timely fashion
• Ownership and follow up of pending issues to resolution
• Tailor technology to adapt to client-specific business requirements
• Root cause analysis of systemic issues for clients
• Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
• Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
• Note common client requests as potential product and platform enhancement opportunities
Requirements:
• Minimum 3-4 years' experience in a client facing technology position
• Minimum 5-10 years’ experience in an system engineering position
• Experience in the financial sector a plus
• Experience working at an MSP a plus
• Certifications a plus (MCSE, MCAA, VCP, CCP)
• Ability to work EST hours
Benefits:
• Competitive compensation
• Exposure to diverse array of technologies
• Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses and Employee Certification Program
Apply Now
Apply Now