Senior Client Success Manager – SaaS / Remote

This is a senior, client-facing role for someone who has owned customer relationships and knows how to balance service, accountability, and execution. You’ll be a key operator in the business — not just support. You’ll play a key role in scaling client success and reducing day-to-day founder involvement What you’ll do • Lead onboarding and strategy calls for higher-value clients • Own client satisfaction, retention, and escalations • Manage complex workflows and edge cases • Improve internal processes and playbooks • Support and mentor junior team members as needed In your application, include the word “ownership” somewhere in your response. What we’re looking for • Proven client success or account management experience • Comfortable leading conversations and making decisions • Strong technical aptitude • Able to work independently in a fast-moving SaaS • Strong judgment — able to resolve issues without escalation Mortgage, CRM, or SaaS experience strongly preferred. Quick note: When applying, include a short sentence in your cover letter answering this question: What stood out to you about this role? Benefits & perks • Fully remote Full-time role with a call-driven schedule and ownership over day-to-day priorities • 2 weeks of paid time off (PTO) per year, plus additional unpaid time off with approval • High ownership, high trust environment • Opportunity to grow into a leadership role as the company scales This role requires comfort working independently in a remote environment with minimal hand-holding. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: • Paid time off Application Question(s): • How do you balance being helpful to clients while still holding boundaries and protecting the business? • Tell us about a time you owned a difficult client relationship. What went wrong, and what was the outcome? Work Location: Remote Apply tot his job