Senior Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. The Senior Caseworker will work closely with assigned patients to identify various reimbursement coverage options and investigate financial options for those without insurance. They will assist with coaching and mentoring of existing team members and manage a patient caseload larger than their caseworker counterparts.RequirementsMinimum 2 years experience in customer serviceExperience in medical, pharmaceutical and/or insurance industry is an assetBilingual in French and English: written and verbalHighly organized with strong attention to detailStrong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)Flexibility in working shifts (hours of operation are 8 am - 8pm)Ability to apply critical thinking skills in order to solution problemsMinimum 2 years experience working for a patient support programExperience working in a call center environment an assetStrong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patientsProven ability to manage time, set priorities and multi-task in order to meet various competing work deadlinesMinimum University Degree in a related field or equivalentDemonstrates a strong work ethic, is reliable and shows initiative to purse new skillsAdvanced knowledge of pharmaceutical distribution industryWorking knowledge of automated warehouse operating systemStrong business and financial acumenStrong analytical and mathematical skillsAbility to work in a fast paced environment and consistently meet deadlinesAbility to communicate effectively both orally and in writing- fully bilingualStrong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patientsEffective interpersonal and leadership skillsEffective organizational skills; attention to detailExcellent problem-solving skills; ability to resolve issues effectively and efficientlyStrong Knowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsExcellent leadership skills and trainingIn-depth knowledge of patient support programsResponsible, dependable, and punctualStrong problem solving skills and demonstrates experience handling complex problems.Excellent people skills, team work, empathy, influencing others, adaptability.Strong technical skills and ability to learn new software/databases quicklyBenefitsComprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellnessSupport for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leaveA variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much moreOriginally posted on Himalayas

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