Senior Associate, Product Management - Agent Servicing Platform

Capital One is a leading financial services company, and they are seeking a product manager to join the Servicing Strategy organization supporting the Agent Servicing platform. In this role, you will be responsible for delivering data-driven outcomes and solutions that enhance the developer and agent experience, while collaborating with various teams to foster innovation and address customer needs.ResponsibilitiesApply discovery and research techniques to solve internal customer pain pointsBreak down business epics into features and further into user storiesWrite acceptance criteria and lead grooming efforts with the tech teamDrive day-to-day prioritization of work, troubleshoot reported issues, and oversee releasesEstablish and maintain a high level of credibility with stakeholdersEvaluate and explore new technical approaches to solve customer needsYou’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature designYou’ll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature testDemonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needsYou’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage riskYou’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technologyYou’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customersYou’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategyBy actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teamsYou’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expertSkillsBachelor's degree or military experienceAt least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineeringBachelor's degree in computer science or engineering1+ years translating business strategy or analysis into consumer facing digital products1+ years of experience working on core product platforms powering digital experiences1+ years working with cross functional teams as a product owner in an agile development processBenefitsPerformance based incentive compensationCash bonus(es)Long term incentives (LTI)Comprehensive, competitive, and inclusive set of health, financial and other benefitsCompany OverviewCapital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.



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