Senior Associate, Business Operations, Remote Job

About us Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend. Role Description Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo’s new product lines by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members. Responsibilities: • Analyze and report on key operational metrics and performance trends for Pomelo’s new business lines. • Support the forecasting process by analyzing and reporting on historical data and trends to inform monthly, quarterly, and annual financial projections. • Own clinical team capacity planning for new program launches and ongoing care delivery. • Use data to distill key insights, identify and prioritize areas for operational efficiency, and implement critical process improvements. • Own important operational projects that improve the efficiency of how we deliver care for our members. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met. • Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure analytical alignment and smooth operations. Who you are • 2-4 years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up. • Strong analytical skills with experience performing independent analyses in Google Sheets and Excel and manipulating data in data visualization tools (e.g. Metabase, Looker). • Significant experience in financial analysis and forecasting, with demonstrated ability to build flexible financial models with a high degree of flexibility and forecasting accuracy. • A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions. You're comfortable leveraging a full suite of tools, including AI, to drive efficiency and insights. • An accountable and collaborative team player with excellent communication skills, both written and verbal. • Skilled at managing competing priorities with strong prioritization and time management skills. • Highly organized with a strong attention to detail. Bonus points if you have any of the following • Healthcare/health tech experience • Experience with SQL Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: • Competitive healthcare benefits • Generous equity compensation • Unlimited vacation • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $95,000-$115,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance. Apply tot his job