Senior Agent - Customer Service, Dutch Speaker
Description:
Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team
Identify areas for service and procedural improvement and make recommendations
Participate in team meetings, buzz sessions, provide feedback and ideas
Escalate queries or unresolved issues as advised
Handle inquiries/issues from global customers
Handle complaints and feedback related to websites, products, platforms, and services
Strong people skills and ability to navigate difficult situations
Solutions mindset and passion for finding the right solutions for customers
Excellent time management and ability to multitask
Excellent command of spoken and written English and Dutch
Strong customer service skills and highly motivated team-player
Knowledge of digital asset exchange/trading
Demonstrated ability to motivate others and achieve results
Fast typing skills (at least 40 words per minute)
Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA
Call center customer service-related work experience preferred
Willingness to work on shift rotation
Diploma from college or above, related to any major
Requirements:
Excellent command of spoken and written English AND Dutch
Strong customer service skills, highly motivated team-player
Knowledge of digital asset exchange/trading
Demonstrated ability to motivate others and achieve results
Fast typing skills (at least 40 words per minute)
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA
Call center customer service-related work experience is preferred
Willing to work on shift rotation
Diploma from college or above, related to any major
Benefits:
Work with a world-leading digital asset trading platform
Opportunity to work with blockchain technology
Competitive salary and benefits package
Chance to make innovative achievements that change the world
Apply Now
Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team
Identify areas for service and procedural improvement and make recommendations
Participate in team meetings, buzz sessions, provide feedback and ideas
Escalate queries or unresolved issues as advised
Handle inquiries/issues from global customers
Handle complaints and feedback related to websites, products, platforms, and services
Strong people skills and ability to navigate difficult situations
Solutions mindset and passion for finding the right solutions for customers
Excellent time management and ability to multitask
Excellent command of spoken and written English and Dutch
Strong customer service skills and highly motivated team-player
Knowledge of digital asset exchange/trading
Demonstrated ability to motivate others and achieve results
Fast typing skills (at least 40 words per minute)
Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA
Call center customer service-related work experience preferred
Willingness to work on shift rotation
Diploma from college or above, related to any major
Requirements:
Excellent command of spoken and written English AND Dutch
Strong customer service skills, highly motivated team-player
Knowledge of digital asset exchange/trading
Demonstrated ability to motivate others and achieve results
Fast typing skills (at least 40 words per minute)
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA
Call center customer service-related work experience is preferred
Willing to work on shift rotation
Diploma from college or above, related to any major
Benefits:
Work with a world-leading digital asset trading platform
Opportunity to work with blockchain technology
Competitive salary and benefits package
Chance to make innovative achievements that change the world
Apply Now