Senior Administration Role in ITOC - Unlock Your Potential in a Remote Opportunity
Elevate your career with a dynamic and forward-thinking organization as a Senior Admin, ITOC! Enjoy the flexibility of a fully remote work arrangement, tailored to fit your modern work style. This role demands a unique blend of technical expertise and leadership skills to drive success, offering a competitive salary package commensurate with your experience.
About the Position
The Senior Admin, ITOC, is a pivotal technical role responsible for the administration and support of systems across a multi-site environment. Key responsibilities include managing major incidents, guiding team members, and ensuring the integrity and availability of systems, all while providing exceptional support to end-users and business teams.
Responsibilities
Manage, coordinate, and communicate all Priority 1 incidents to resolution.
Guide and coach ITOC team members in analyst and admin roles to enhance their skills and performance.
Handle escalations and senior leader communications with professionalism and tact.
Perform daily system monitoring to verify the integrity and availability of all systems.
Review system and application logs to ensure the completion of scheduled jobs.
Administer and monitor corporate and managed services cloud-based systems for optimal performance.
Develop, maintain, and utilize automation scripts using Bash, PowerShell, Python, and other relevant tools.
Assist with patch management in production environments to ensure system security and stability.
Create and maintain configuration documentation, system and operations documentation, and knowledge base articles for future reference.
Act as the primary point of contact for outages and escalations, assisting Incident Managers in emergency scenarios.
Monitor the ticket tracking system for newly assigned tasks and prioritize them effectively.
Monitor and report on all networks, systems, and applications in a 24x7 operations center to ensure continuous operation.
Handle routine operations requests such as adding new users and restarting services efficiently.
Implement and follow all policies and procedures for monitoring, testing product availability, and incident management to maintain high standards.
Requirements
Associate degree or equivalent experience in a related field.
5-7 years of experience in a related field, with a focus on technical administration and support.
Prior experience with major incident management programs is highly desirable.
Experience with NOC tools, network management systems, and escalation procedures is essential.
Solid understanding of Windows administration and application resource utilization monitoring.
Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
Experience in managing and supporting virtualized environments in VMWare.
Basic understanding of load-balancers and web session state troubleshooting.
Ability to identify inefficiencies and provide solutions to improve systems and processes.
Experience supporting web application solutions including PaaS, SaaS, and IaaS.
Excellent verbal and written communication skills to interact with diverse stakeholders.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proven decision-making abilities and a self-starter mindset.
Ability to adapt to fast-paced environments and thrive in a dynamic, high-growth setting.
Nice-to-Haves
While not mandatory, the following skills and experiences are highly valued:
Additional certifications or training in related fields.
Experience with automation tools and scripting languages.
Familiarity with IT service management frameworks and best practices.
Benefits
By joining our team, you'll enjoy a range of benefits, including:
Travel perks for team members to explore new destinations.
Opportunities for personal and professional growth through training and development programs.
Empowerment to bring your full self to work in an inclusive and supportive environment.
Don't Hesitate, Apply!
If you're passionate about technology and leadership, and you're looking for a new challenge, don't wait - apply today! We value a great attitude and a willingness to learn above all, so even if you don't meet every single requirement, we encourage you to submit your application.
Apply Now
Apply Now
About the Position
The Senior Admin, ITOC, is a pivotal technical role responsible for the administration and support of systems across a multi-site environment. Key responsibilities include managing major incidents, guiding team members, and ensuring the integrity and availability of systems, all while providing exceptional support to end-users and business teams.
Responsibilities
Manage, coordinate, and communicate all Priority 1 incidents to resolution.
Guide and coach ITOC team members in analyst and admin roles to enhance their skills and performance.
Handle escalations and senior leader communications with professionalism and tact.
Perform daily system monitoring to verify the integrity and availability of all systems.
Review system and application logs to ensure the completion of scheduled jobs.
Administer and monitor corporate and managed services cloud-based systems for optimal performance.
Develop, maintain, and utilize automation scripts using Bash, PowerShell, Python, and other relevant tools.
Assist with patch management in production environments to ensure system security and stability.
Create and maintain configuration documentation, system and operations documentation, and knowledge base articles for future reference.
Act as the primary point of contact for outages and escalations, assisting Incident Managers in emergency scenarios.
Monitor the ticket tracking system for newly assigned tasks and prioritize them effectively.
Monitor and report on all networks, systems, and applications in a 24x7 operations center to ensure continuous operation.
Handle routine operations requests such as adding new users and restarting services efficiently.
Implement and follow all policies and procedures for monitoring, testing product availability, and incident management to maintain high standards.
Requirements
Associate degree or equivalent experience in a related field.
5-7 years of experience in a related field, with a focus on technical administration and support.
Prior experience with major incident management programs is highly desirable.
Experience with NOC tools, network management systems, and escalation procedures is essential.
Solid understanding of Windows administration and application resource utilization monitoring.
Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
Experience in managing and supporting virtualized environments in VMWare.
Basic understanding of load-balancers and web session state troubleshooting.
Ability to identify inefficiencies and provide solutions to improve systems and processes.
Experience supporting web application solutions including PaaS, SaaS, and IaaS.
Excellent verbal and written communication skills to interact with diverse stakeholders.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proven decision-making abilities and a self-starter mindset.
Ability to adapt to fast-paced environments and thrive in a dynamic, high-growth setting.
Nice-to-Haves
While not mandatory, the following skills and experiences are highly valued:
Additional certifications or training in related fields.
Experience with automation tools and scripting languages.
Familiarity with IT service management frameworks and best practices.
Benefits
By joining our team, you'll enjoy a range of benefits, including:
Travel perks for team members to explore new destinations.
Opportunities for personal and professional growth through training and development programs.
Empowerment to bring your full self to work in an inclusive and supportive environment.
Don't Hesitate, Apply!
If you're passionate about technology and leadership, and you're looking for a new challenge, don't wait - apply today! We value a great attitude and a willingness to learn above all, so even if you don't meet every single requirement, we encourage you to submit your application.
Apply Now
Apply Now