Seeking dynamic problem solver for fully remote customer service and sales position

Job Overview As a customer Sales & Service Representative, you will be a key point of contact for both new and existing clients. This role blends customer service, sales support, follow-up, and administrative coordination. You'll work closely with the agency owner and internal team to handle inbound requests, policy changes, renewals, and cross-selling opportunities. This is not a call-center role. We value quality conversations, professionalism, accuracy, and follow-through. The ideal candidate is calm, organized, and confident, guiding client conversations while consistently delivering a high level of service. Salary Range: $20.00 - $22.00 per hour Benefits Hourly Base Salary + Commission Paid Time Off (PTO) Work from Home Flexible Schedule Career Growth Opportunities Mon-Fri Schedule Requirements Active California Property & Casualty Insurance License – REQUIRED Must have own equipment: desktop computer, 2 monitors, web camera, and high-speed Ethernet-connected internet connection. Life & Health Insurance License – Preferred (strongly desired but not required) Must remain license-compliant and in good standing Strong verbal and written communication skills Professional, dependable, and detail-oriented Comfortable guiding client conversations and making coverage recommendations Organized and able to manage multiple tasks without losing accuracy Coachable, accountable, and receptive to feedback Calm under pressure and solution-focused Prior insurance agency experience preferred Familiarity with personal lines (auto, home, umbrella) strongly preferred CRM and agency management system experience is a plus Responsibilities Handle inbound calls, emails, and text messages from clients Assist customers with policy changes, billing questions, and coverage explanations Support new business quotes for auto, home, and related personal lines Follow up on leads, renewals, and outstanding client requests Identify opportunities to cross-sell or bundle coverage when appropriate Maintain accurate and up-to-date client records in the CRM/agency management system Coordinate internally with team members to ensure tasks are completed efficiently Deliver a calm, professional, and helpful experience on every client interaction About Us Jessie Navarro-Farmers Insurance Agency is a dynamic and professional insurance agency dedicated to protecting what matters most. Join our energetic team and make a real impact, helping clients secure their future with top-tier Farmers Insurance solutions. We foster a supportive environment where growth and client success thrive. Apply tot his job