Security Alarm Technician
Job title: Security Alarm Technician in Albuquerque, NM at Security Center
Company: Security Center
Job description: Duties & Responsibilities:Technical Expertise โ
Mechanical aptitude
3-5 years alarm security experience preferred
Install and service DMP alarm panels
CCTV experience
Access Control experience
Basic computer skills including experience with
Excel
Outlook
Service
Perform preventive maintenance inspections and service
Insure that documentation is properly completed and submitted
Assist other technicians as needed
Request and share technical knowledge
Escalate and resolve issues when appropriate
Recognize recurring trips to same site for the same issue and report to management
Minimize number of trips to the site to resolve the issue
Access part needed before going if possible
Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
Performs upgrades and additions to systems in order to increase functionality and usability.
Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
Coordinates with administration for the purpose of completing projects/work orders efficiently.
Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
Operations
Maintain and control inventory
List parts accurately and timely on work orders
Keep truck stock by being proactive in replenishing
Anticipate parts required to meet or exceed goals.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
Report inventory on truck monthly
Communications
Respond to all phone calls from other SCI personnel within four hours
Respond to all emails within 24 hours
Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
Time Keeping
Accurate reporting of dispatch, arrival and completion times
Recognize that this data is analyzed and some customers receive reports based on response and resolution
Input and categorize time not spent on work orders accurately
Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other
Maintain Security License by adhering to annual continuing education requirements
Ability to pass criminal background check and drug screen test
Valid Driverโs License and insurance
Report any moving traffic violations or accidents immediately
Essential job-related skills required:
Maintaining confidentiality of work related information and materials.
Effective organization and planning skills.
Customer Service
Strong customer service skills
Effective communication and interpersonal skills, including tact and diplomacy.
Ability to perform with bank personnel present and occasionally under pressure
Good judgment in what is appropriate to say and do
Instruct Bank personnel in use of equipment
Professional appearance and demeanor
Special physical or mental skills required:
Ability to multi-task and time management skills
Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to understand and follow instructions precisely
Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
Loud environment with multiple distractions at any given time.
Work is performed within extreme temperature ranges.
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Expected salary:
Location: Albuquerque, NM
Apply for the job now!
Apply Now
Company: Security Center
Job description: Duties & Responsibilities:Technical Expertise โ
Mechanical aptitude
3-5 years alarm security experience preferred
Install and service DMP alarm panels
CCTV experience
Access Control experience
Basic computer skills including experience with
Excel
Outlook
Service
Perform preventive maintenance inspections and service
Insure that documentation is properly completed and submitted
Assist other technicians as needed
Request and share technical knowledge
Escalate and resolve issues when appropriate
Recognize recurring trips to same site for the same issue and report to management
Minimize number of trips to the site to resolve the issue
Access part needed before going if possible
Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
Performs upgrades and additions to systems in order to increase functionality and usability.
Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
Coordinates with administration for the purpose of completing projects/work orders efficiently.
Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
Operations
Maintain and control inventory
List parts accurately and timely on work orders
Keep truck stock by being proactive in replenishing
Anticipate parts required to meet or exceed goals.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
Report inventory on truck monthly
Communications
Respond to all phone calls from other SCI personnel within four hours
Respond to all emails within 24 hours
Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
Time Keeping
Accurate reporting of dispatch, arrival and completion times
Recognize that this data is analyzed and some customers receive reports based on response and resolution
Input and categorize time not spent on work orders accurately
Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other
Maintain Security License by adhering to annual continuing education requirements
Ability to pass criminal background check and drug screen test
Valid Driverโs License and insurance
Report any moving traffic violations or accidents immediately
Essential job-related skills required:
Maintaining confidentiality of work related information and materials.
Effective organization and planning skills.
Customer Service
Strong customer service skills
Effective communication and interpersonal skills, including tact and diplomacy.
Ability to perform with bank personnel present and occasionally under pressure
Good judgment in what is appropriate to say and do
Instruct Bank personnel in use of equipment
Professional appearance and demeanor
Special physical or mental skills required:
Ability to multi-task and time management skills
Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to understand and follow instructions precisely
Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
Loud environment with multiple distractions at any given time.
Work is performed within extreme temperature ranges.
Powered by JazzHR
Expected salary:
Location: Albuquerque, NM
Apply for the job now!
Apply Now