Secretary (Senior Director) - Communications

Overview POSITION TITLE (Oracle title) SECRETARY (SENIOR DIRECTOR) WORKING TITLE Secretary (Senior Director)-Communications SCHOOL/DEPARTMENT Communications LOCATION Crossroads I, Cary, NC PAY GRADE Noncertified Grade 23 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings or weekends) Position is available for Hybrid Telework workweek POSITION PURPOSE: Performs clerical duties for the Communications department and provides direct support to the Senior Director and Directors. Maintains updating the department directory and other contact lists, schedules meetings and develops agendas, writes correspondence, provides customer service to internal and external stakeholders, routes phone calls, tracks and assists with public records and media requests and produces budget reports. Performs tasks to support senior administrators in the execution of communications plans and special events. Works to ensure operations are in compliance with Wake County Public School System’s (WCPSS) standards, procedures, and processes. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) • Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Power Point; Google Apps; Adobe Apps; • Excellent organizational skills; • Effective time management and organizational skills; • Excellent customer service skills with the ability to calmly route concerns to appropriate staff; • Critical thinking and problem-solving skills; • Ability to work independently without close supervision; • Ability to work with confidential information; • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; • Ability to establish and maintain effective working relationships with school system staff, external agencies, parents, and the community. EDUCATION, TRAINING, AND EXPERIENCE • High school diploma or equivalent; • Three years of experience in a secretarial or related field CERTIFICATION AND LICENSE REQUIREMENTS None PREFERRED QUALIFICATIONS: • Associates degree from a regionally accredited college or university or equivalent technical training; • Secretarial experience in Central Services, school, or academic setting; • Experience managing and updating boards on Monday.com; • Experience using Oracle business applications. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Performs secretarial duties while prioritizing and completing tasks in a timely manner. • Provides support with scheduling meetings and creating agendas for the senior director and directors. • Creates, tracks, and updates media and public records requests. • Creates and tracks team assignments on Monday.com. • Generates effective correspondence, reports, and other documents, as directed. • Tracks communications data and analytics and creates reports, manages spreadsheets, and maintains electronic filing system. • Organizes and assists with logistics of scheduling meetings and special events. • Prepares travel arrangements for the senior director and director traveling outside of Wake County. • Creates and maintains department and district directories and calendars. • Provides support with updating content on internal and external websites. • Provides support with posting content on district social media channels. • Provides backup support for mailroom tasks and coverage for the customer service phone line. • Assists the senior director with budget inquiries in Oracle, as needed. • Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This position operates in a professional office and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, parents, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. EFFECTIVE DATE: 11/2025 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time. Apply tot his job