Seasonal Remote Team Leader (Customer Support Operations | Short-Term)

We are hiring experienced Remote Team Leaders to support a high-volume US customer support operation during a critical seasonal peak period.

This is a short-term contract role focused on real-time supervision of remote support agents, ensuring productivity, engagement, and smooth live operations.

This is not a coaching or QA role.

Success in this position comes from strong operational awareness, quick decision-making, and the ability to manage multiple priorities in a fast-paced remote environment.

Training begins soon, and selected candidates must be able to start quickly.

Scope of Work

• Monitor agent activity during live shifts

• Ensure staffing and engagement targets are met

• Provide real-time guidance to agents via chat or internal tools

• Escalate performance or attendance gaps as they occur

• Support structured daily operations during peak demand

• Communicate clearly with operations leadership

Required Experience

• Previous Team Lead / Supervisor experience in customer support environments

• Experience supporting live contact center operations

• Comfortable managing multiple agents at once

• Strong written and verbal English communication

• Experience working remotely in structured performance-driven programs

Contract Details

• Short-term seasonal assignment (expected to run through early May)

• Fully remote

• Pay rate: $15 per hour

• Training required before moving into production

• Limited flexibility for time off during the assignment

Technical Requirements

• Windows-based computer (Windows 11 preferred)

• Dual monitor setup and webcam

• Minimum 12 GB RAM

• Reliable high-speed internet (wired preferred)

• Ability to use Microsoft Teams and Office tools

Start Timeline

We are moving quickly and prioritizing candidates who can complete screening steps promptly and begin training immediately.

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